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Operations Specialist II

Great Western Bank Sioux Falls, SD

Job Description

Complete various day-to-day functions within the operations department.

The hours of this position are generally 5:30pm- 8:30pm. However, this position requires flexibility and may require working past 8:30pm to ensure that all end of day processes for the department have completed successfully.
Responsible for the review and balancing of incoming and outgoing transactions for accuracy.
Responsible for accurately reviewing mobile deposits and large dollar items.
Takes ownership of the item processing end of day operations. This includes the following -
o Ensure that all work/files have been received and processed accurately before starting end of day processing.
o Resolve any out of balance situations.
o Prepare and send outgoing cash letters, meeting established deadlines.
o Upload transactions to the Bank's core system.
o Troubleshoot issues that arise during the end of day process. Engage and escalate with various vendors and/or other departments to resolve these issues to meet established deadlines.
Assist with completing research requests submitted by Bankers.
Must be able to work with complex banking transactions. Will actively look for and identify possible risks and fraudulent activities.
Provide quality customer service to both internal and external customers. This includes responding to inquiries related to transactions and customer accounts, troubleshooting and resolving issues and following up via phone and email.
Must possess the ability to understand and process multiple types of inquires in a professional, fast-paced and high volume environment.
Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the Bank.
Cross train and learn other functions within other areas of operations, as needed.
Perform other job-related duties or special projects as assigned by management.
Minimum Qualifications / Experience:

High school diploma or equivalent required.
3+ years of banking experience required.
Capable of accurate data entry/transaction processing.
Advanced computer skills.
Detail oriented.
Excellent written and verbal communication skills.

Job Details

Date Posted February 22, 2020
Date Closes June 21, 2020
Requisition 18-0319
Located In Sioux falls, SD
Work At 817-Operations Center
Department Ops/Support Services
Job Type Part-time Employee
SOC Category 00-0000.00

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