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Operations Manager I

Great Western Bank Sioux Falls, SD

Job Description

Basic Function:

The Loan Operations Manager I is responsible for managing the day to day functions of operational areas related to the core business functions associated with loans. This position must demonstrate the ability to function with regularly deadlines with a focus on accuracy and efficiency. This position also requires a strong understanding of system functionality in order to support the core loan servicing system.
Management and development of Loan Operations staff.
Oversee all day-to-day functions of Loan Operations, including loan onboarding, maintenance, credit downgrades and data integrity controls to meet published service level agreements.
Oversee Flood Central functions including all loan file reviews associated with flood requirements.
Oversee Escrow functions including disbursements, analysis and recons.
Serve as system subject matter expert for core servicing software, ensure data consistency, accuracy and quality.
Work with 3rd party vendors with contracts and to escalate any issues not being resolved timely and perform reviews as needed.
Work with other departments to close gaps in processes or that enhances the customer or banker experience.
Work directly with branch staff and central credit team to support and trouble shoot loan onboarding and loan servicing needs.
Work closely with Loan Collections team as it relates to Fair Credit Reporting Act requirements, downgrades, charge offs and shadow accounting setup.
Work closely with the Finance team for loan recon and balancing needs.
Serve as a primary point of contact for all data conversion activities related to bank acquisitions and mergers.
Work with the IT Department on updates to the core servicing system including parameters, releases and control enhancements.

Minimum Qualifications / Experience:

2 year degree or High School Diploma with relevant work experience
Minimum of 5 years lending or equivalent financial or leadership experience.
Previous leadership experience preferred but not required.

Job Details

Date Posted June 13, 2018
Date Closes October 11, 2018
Requisition 18-0306
Located In Sioux falls, SD
Work At 817-Operations Center
Department Ops/Support Services
Job Type Full-time Employee
SOC Category 00-0000.00

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