Great Western Bank Sioux Falls, SD
Monitor queues using various Fraud detection tools and programs to analyze high-risk checks, debit card activity, ACHs, Online Banking activity including suspicious logins, IP addresses, bill payments, and remote deposits.
? *Independently determine if transactions are fraudulent and take appropriate action(s); including escalating any fraud issues to the appropriate department manager or investigative unit.
? *Contact and effectively communicate with customers, internal staff, merchants, other financial institutions, or other resources to validate information and/or transaction(s) and provide guidance on mitigation or recovery steps.
? *Proactively conduct analysis of trends or common points of compromise to suggest rule strategies and identify additional accounts affected by known fraud.
? *Create and update procedures accordingly with changes or implementation of new process or systems.
? *Maintain or exceed established service level agreements and guidelines for timely resolution of fraud transactions to minimize potential losses.
? *Perform other job-related duties or special projects as requested.Minimum Qualifications / Experience:
*High school diploma or equivalent required and 3+ years of banking experience.
*Organizational and analytical skills and ability to make decisions with little or no supervision.
*Ability to communicate effectively with customers as well as peers and management.
*Flexibility to adapt and work in a fast-paced and changing environment; managing multiple priorities.
*Strong Internet, Microsoft Office and PC skills required.
*Fraud experience preferred.
| Date Posted
September 2, 2017
| Date Closes
December 31, 2017
| Located In
Sioux falls, SD
| Work At
| Job Type
| SOC Category
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