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Cash Management Operations Specialist

Great Western Bank Sioux Falls, SD
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Job Description

Basic Function:

Complete various day-to-day functions within the Business Services department.

Essential Functions:

1. Accurately setup/maintenance Treasury Banking Suite requests.

2. Accurately set up/maintenance Online Business Deposit requests

3. Recognize when issues/concerns need to be escalated

4. Independently determine if requests are legitimate, authentic, accurate, and take appropriate action(s) to minimize potential losses to the bank.

5. Communicate with customers or bank personnel to perform responsibilities and guide them through a series of technical actions to troubleshoot issues as they arise with little or no supervision.


6. Effectively communicates relevant project information to superiors including difficult/sensitive information.

7. Must possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment.

8. Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the bank.

9. Provide superior customer service to customers. This includes responding to customer inquiries, troubleshooting and resolving issues, and follow-up both by telephone and email.

10. Act as a resource for internal customers.

11. Must be able to work with complex banking transactions. Will also look for and identify possible risks and fraudulent activities to both customers and Great Western Bank.

12. Cross train within multiple areas of operations.

13. Ability to train fellow employees and oversee projects within the operations department.

14. Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end.

15. Perform other job-related duties or special projects as assigned.
Minimum Qualifications / Experience:

1. High school diploma or equivalent required.
2. Two to five years of banking experience.
3. Proven capability to complete accurate data entry/transaction processing.
4. Advanced computer skills.
5. Must be detail oriented.
6. Excellent written and verbal communication skills.
7. Experience with banking systems preferred.
8. Leadership skills and capabilities.

Job Details

Date Posted August 24, 2017
Date Closes December 22, 2017
Requisition 17-0528
Located In Sioux falls, SD
Work At 817-Operations Center
Department Ops/Support Services
Job Type Full-time Employee
SOC Category 00-0000.00

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