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Phone Banker

Great Western Bank Bellevue, NE

Job Description

Basic Function:

Facilitate superior customer satisfaction and retention by successfully identifying, researching, and resolving customer issues and inquiries. Maintain a well-developed working knowledge of the bank products and services offered and demonstrate sound judgment and decision making skills.

Essential Functions:

1. Receive, reply to and resolve customer service and online banking communication inquiries utilizing superior time management skills.
2. Through proper client verification, provide information regarding products and services on client accounts.
3. Refer products and services to Business Partners within the bank.
4. Utilize operational departments within the bank to expedite and resolve issues efficiently.
5. Identify and report instances of possible fraud such as credit card fraud and identity theft.
6. Achieve individual and departmental goals by promoting and cross-selling bank products.
Qualifications / Experience:

1. High school diploma or equivalent required. Education beyond high school preferred.
2. Excellent verbal (telephone) and written communication skills.
3. Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
4. Credit card operations and/or credit card call center experience.
5. One year banking, telemarketing and/or office clerical experience required.
6. Strong sales, communication, decision-making, customer service, and analytical skills.
7. Ability to multitask: multiple systems, screens, and tasks during customer contacts

Job Details

Date Posted May 29, 2017
Date Closes September 26, 2017
Requisition 15-0595
Located In Bellevue, NE
Work At 018-American Plaza
Department Ops/Support Services
Job Type Full-time Employee
SOC Category 00-0000.00