The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities:
Operates tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested. Receives call information (location of disabled vehicle) from the Customer Interaction Center and responds to the scene of disablement. Identifies the problem, verifies possession of valid AAA membership card, and provides service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures. Arranges for/tows vehicle, following specific instructions from the tow manual, when the vehicle cannot be started or is unsafe to drive. Conducts routine maintenance checks and cleans the service vehicle on a regular basis.
Provides ERS support at special events as requested (Thanksgiving Day parade, etc.). Tracks/records all daily activities by completing call logs, vehicle logs, receipts, etc.
Reports all driving infractions to supervisor.
Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
|Date Posted||March 15, 2019|
|Date Closes||May 14, 2019|
|Located In||Chicago, IL|