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Group Travel Specialist

AAA Omaha, NE

Job Description

Job Description

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 


Primary Duties and Responsibilities (details of the basic job functions):

Serves as a key contributor and support to Group operations by developing and implementing group products, researching, updating and distributing group travel product and service plan information, developing job aids for sales initiative, developing and delivering presentation for various groups, preparing and implementing group contracts and supporting group scorecard.  Supports Group field initiatives and coordinates and maintains specialized group programs (special cruise/tour program information, override programs, airline ticket funds, providing travel escort service to various groups, etc.) to ensure meeting department growth objectives.   Responds to escalated customer service with field/partners.


Prepares and conducts presentations for Affinity groups and provides follow-up services.   Provides support to the group inventory process by on-going review of revenue plan and disbursing key field communications to ensure inventory optimization.  Supports escalated customer service with Travelport site to ensure quality service goals are met.  Works with Travel Agents and vendors to process checks, verify documents, process refunds and compile manifests.


Supervisory Responsibilities (briefly describe, if applicable, or indicate None):


Preferred Qualifications:

Certified Travel Counselor (CTC) Designation
Work Environment:

Works in a temperature-controlled office environment.


Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing/certifications):

High school diploma or equivalent

  • Travel products and services
  • Writing business communications
  • P.C software applications (i.e. Word, Excel, PowerPoint, etc.)
  • Accurately performing basic mathematical calculations
  • Developing and delivery of presentations
  • Travel booking engines/sites
Knowledge and Skills:
  • Multi-travel product lines
  • Travel processing procedures
  • Standards and regulations regarding travel industry
  • Presenting travel programs to groups
  • Escorting trips as required
  • Working under pressure to meet deadlines
  • Developing group product in response to group need
  • Determining competitive pricing
  • Analyzing and resolving problems
  • Assisting in the development of group trips to ensure the successful operation of group travel

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,  401(k), generous time off, a complimentary AAA Membership and much more!


Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.


The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


Job Details

Date Posted December 29, 2018
Date Closes February 27, 2019
Requisition 180001FG
Located In Omaha, NE
SOC Category 00-0000.00