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Customer Service Representative- Call Center

AAA Grand Rapids, MI

Job Description

Job Description

Be someones hero every day!
AAA is now hiring for Temporary Full-Time Customer Service Representatives
Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!  There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.
You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:
  • Responding to emergency road service requests in a call center environment
  • Listening to members and identifying their problem
  • Performing geographical location spotting and data entry
  • Seeking a solution to get the member back on the road
  • Analyzing member accounts to determine additional products and services that benefit the member
This is a challenging and rewarding position that requires passion and commitment to the well-being of others.  If you think you are right for this role, you will need to be able to:
  • Navigate through a P.C. and multiple applications
  • Provide a high level of customer service in a professional environment 



To prepare you for this exciting opportunity, we offer:
  • Full-time paid Training (4 Weeks)
  • Beginning December 3, 2018
  • Monday through Friday from  12:00 pm 8:30 pm
  • Afternoon/evening/weekend shifts available after training
 As a reward for your passion and commitment, we offer:
  • Competitive base pay of $13.60/hour, to start + shift premium for evening and overnight timeframes 
  • Career advancement potential with up to an additional $1 increase in pay after 6 months
  • Work At Home potential after completion of 6 months of demonstrated superior performance
  • Employee recognition program
  • Cross and upsell member benefits
  • Rewarding, fast-paced environment
  • Employee Assistance Program
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Job Details

Date Posted October 24, 2018
Date Closes December 23, 2018
Requisition 180001QA
Located In Grand rapids, MI
SOC Category 00-0000.00