Back to Search New Search

Processing Associate

AAA Dearborn, MI

Job Description

Job Description

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 


Primary Duties and Responsibilities (details of the basic job functions):


Processes a variety of documents in order to issue or endorse membership, travel and/or insurance accounts or process member requests for reimbursement, etc.  Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness.  Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments, commissions, and other types of information.

Calculates sales commissions, premiums, billing amounts, etc. and maintains territory and rate zone maps.  Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems.  Researches and adjusts account balances when misapplication/overpayment of monies occurs.  Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records. Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies.  In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc.   Maintains various records on customer accounts, analyzes data and prepares reports as required.  Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports.  Performs other duties as assigned.



 Supervisory Responsibilities (briefly describe, if applicable, or indicate None):


Preferred Qualifications:
  • Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
  • Knowledge of basic insurance terminology
  • Ability to make discretionary decisions based on existing policy
  • Use telephone extensively
  • Ability to read a map
  • Willingness and ability to work extended or irregular hours, holidays and/or weekends.
Work Environment:

Works in a temperature-controlled office environment.

May require sitting for extended periods

May require stooping and bending in order to perform filing functions



Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing/certifications):

  • High School Diploma or equivalent
  • processing transactions and  posting to appropriate accounts
  • investigating and resolving sometimes complex processing problems
  • performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
  • performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)

Knowledge and Skills:
  • systems inquiry, data entry and usage of terminal or personal computer
  • basic business grammar and spelling
  • business processing procedures  
  • work within time, productivity and quality constraints
  • maintain accurate records, including accurately logging, coding and verifying information
  • audit records and computer files
  • gather data and prepare reports
  • perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages
  • compose routine correspondence including letters and memos
  • use of telephone regularly to receive and relay information
  • operate an adding machine or calculator
  • communicate effectively with others in a work environment and with the public
  • train less senior staff members in departmental procedures
  • Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.


The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!


Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.


The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


Job Details

Date Posted December 13, 2017
Date Closes February 11, 2018
Requisition 1700023D
Located In Dearborn, MI
SOC Category 00-0000.00