Care Coordinator

Our client is seeking a Care Coordinator to join their team. The selected individual will be responsible for providing integrated support, advocacy, and coordination of care from engagement to post-discharge for clients and families in a Certified Community Behavioral Health (CCBHC) setting. The position will also facilitate activities to recruit, engage, and retain clients and families in program activities and services. Our client boasts a wonderful work environment coupled with a stellar benefit package.
Job Duties

• Screen, assess, and evaluate clients’ economic and psychosocial needs.
• Provide outreach to clients to facilitate their engagement in services and offer additional support so they can engage in treatment and live successfully in the community.
• Connect clients to community services, including medical, behavioral, residential, entitlement, and/or any other needed services per interdisciplinary care plan.
• Coordinate care planning with other providers of services/resources to ensure goal-directed, collaborative care (including care transitions).
• Provide education on the client’s physical and/or mental health condition(s) and ways to live a healthy life.
• Provide coaching and recovery support, especially on issues of self-advocacy, linkage to aftercare, wellness self-management, medication adherence, smoking cessation, entitlements, and daily living activities.
• Accompany clients to medical and/or other appointments to facilitate their engagement and follow through as needed.
• Maintain documents, records, statistics, and other related reports in an organized, timely, and accurate manner in accordance with policy and procedure.
• Function as a resource to team members on community partners/services.
• Complete training and maintain proficiency with de-escalation and crisis intervention techniques.
• Establish and maintain positive working relationships with others, both internally and externally.
• Work cooperatively and effectively with others to foster teamwork, set goals, resolve problems, and make decisions.

Requirements

• High school/GED plus two years of post-secondary education required. Bachelor’s Degree in Social Work or another related field preferred.
• At least two years of knowledge, familiarity, and/or experience in case management services.
• Bilingual in English and another language preferred. Desired languages mirror our client populations and may include Spanish, Arabic, and/or Kurdish.
• Demonstrated skills and competencies to work with individuals regarding a variety of behavioral health needs.
• Knowledge of the functions and services of community organizations and related human services.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong critical thinking skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to adapt in a rapidly change environment.
• Regular and predictable attendance, and promptness for work.