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Customer Care Specialist

 

Job Summary

Interact by phone with customers to make appointments, collect information, or conduct follow-up.

What you will do

  • Update customer information for accuracy
  • Notify customers when a recall is issued
  • Follow up with customers on satisfaction of service or sale
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Maintain various excel spreadsheets
  • Build sustainable relationships and engage customers by taking the initiative

Other Duties

  • Help with special projects as needed
  • Organize and communicate special promotions
  • Recommend and promote services to each customer

What you need

  • Valid driver's license
  • High school diploma or GED required
  • Previous customer service experience preferred
  • Regular attendance is mandatory

Job Knowledge/Skills Required

  • Attention to detail
  • Customer service skills
  • Data entry skills
  • Basic Microsoft knowledge
  • Strong problem solving skills
  • Excellent relationship building skills
  • Strong written and oral communications
  • Ability to multi-task, set priorities, and manage time effectively

What we have

  • No Sundays
  • Health Insurance
  • Dental & Vision Insurance
  • 401K Plan
  • Cafeteria Plan- Medical & Dependent Care
  • Paid Vacation
  • Employee Purchase Discounts
  • Community involvement opportunities
  • Family events

(Only full-time employees are eligible for benefits listed above, excluding Employee Purchase Discounts)

Woodhouse Auto Family

Job Title

Customer Care Specialist

Company

Woodhouse Auto Family

Location

Omaha, NE

More Info

 
Date Posted: 
Requisition:  491307e80c58
Occupational Category:  00-0000.00
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woodhouse auto family
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