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Customer Care Specialist


Job Summary

Interact by phone with customers to make appointments, collect information, or conduct follow-up.

What you will do

  • Update customer information for accuracy
  • Notify customers when a recall is issued
  • Follow up with customers on satisfaction of service or sale
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Maintain various excel spreadsheets
  • Build sustainable relationships and engage customers by taking the initiative

Other Duties

  • Help with special projects as needed
  • Organize and communicate special promotions
  • Recommend and promote services to each customer

What you need

  • Valid driver's license
  • High school diploma or GED required
  • Previous customer service experience preferred
  • Regular attendance is mandatory

Job Knowledge/Skills Required

  • Attention to detail
  • Customer service skills
  • Data entry skills
  • Basic Microsoft knowledge
  • Strong problem solving skills
  • Excellent relationship building skills
  • Strong written and oral communications
  • Ability to multi-task, set priorities, and manage time effectively

What we have

  • No Sundays
  • Health Insurance
  • Dental & Vision Insurance
  • 401K Plan
  • Cafeteria Plan- Medical & Dependent Care
  • Paid Vacation
  • Employee Purchase Discounts
  • Community involvement opportunities
  • Family events

(Only full-time employees are eligible for benefits listed above, excluding Employee Purchase Discounts)

Woodhouse Auto Family

Job Title

Customer Care Specialist


Woodhouse Auto Family


Omaha, NE

More Info

Date Posted: 
Requisition:  491307e80c58
Occupational Category:  00-0000.00
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