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Customer Care Specialist

 

 

Department/Group:

Business Development Center

Reports To:

Business Development Center Manager

Job Type:

Full- time

Job Summary

Interact by phone with customers to make appointments, collect information or conduct follow-up.

Essential Duties

  • Update customer information for accuracy
  • Notify customers when a recall is issued
  • Follow up with customers on satisfaction of service or sale
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintain various excel spreadsheets.
  • Build sustainable relationships and engage customers by taking the initiative.
  • Follows established organizational procedures and health and safety policies.

 

Other Duties

  • Helps with special projects as needed.
  • Organizes and communicate special promotions.
  • Recommend and promote services to each customer.

 

Minimum Experience and Qualifications

  • Valid driver’s license
  • High school diploma or GED required
  • Previous customer service experience preferred
  • Regular attendance is mandatory

 

Job Knowledge/Skills Required

  • Attention to detail
  • Customer service skills
  • Customer Focus
  • Data entry skills
  • Basic Microsoft knowledge
  • Strong problem solving skills
  • Excellent relationship building skills
  • Strong written and oral communications
  • Ability to multi-task, set priorities and manage time effectively

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

Equipment & Machines Used

Includes but not limited to a computer, calculator, scanner, copier, fax machine, and phone.

 

Woodhouse Auto Family

Job Title

Customer Care Specialist

Company

Woodhouse Auto Family

Location

Omaha, NE

More Info

 
Date Posted: 
Job Type:  Full-time Employee
Shift: 
Custom
Hours:  40+ hours hours per week; M-F 730am -530pm
Occupational Category:  41-9011.00 Demonstrators and Product Promoters
Zipcode:  68164
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