Assist all technicians and customers with the purchasing of parts and supplies, achieve monthly sales and gross forecasts, and for seek out and solicit parts business.
Assists all customers (retail, wholesale and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answers phone calls within first three rings, providing price quotes and other information.
Reviews body shop estimates to be sure parts ordered are accurate and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials which need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call files weekly and returns to vendors, or stocks those items not picked up or required.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Keeps front and rear counter areas clean and uncluttered.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Follows established organizational procedures and health and safety policies
Participates in all training programs assigned by manager.
Other duties as assigned.
Minimum Experience and Qualifications
High school diploma or the equivalent.
Valid Driver’s License.
Job Knowledge/Skills Required
Ability to work as a part a team
Professional appearance and demeanor
Ability to maintain a positive and helpful attitude
Strong follow-through skills
Customer service skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are normal for an office environment; generally favorable. Lighting and temperature are adequate, and there are occasionally hazardous or unpleasant conditions caused by noise, dust, irregular temperature, etc.
Parts Counter Sales
Woodhouse Auto Family
Sioux City, IA
Parts Counter Sales
Job Type:Full-time Employee
40+ hours per week
Occupational Category:41-2022.00 Parts Salespersons