Service Concierge (Full-Time)
Who We Want:
We want a passionate people-person, with a sense of customer urgency, that makes every customer feel comfortable and welcome at Woodhouse.
We want a confident professional who actively forms and values relationships with customers and their team.
We want an expert of strong ethics who keeps their promises.
We want an employee who can effectively balance multiple customer needs and tasks at once.
We want a natural student, willing to learn the “Woodhouse Way”.
What you will do:
At Woodhouse, we live to Passionately Serve By Providing An Experience That Exceeds Expectations. You will passionately serve Woodhouse’ mission and your customers by committing to give every individual the highest level of professionalism and customer service.
You will greet and assist every customer in timely, friendly manner, while also completing a full-circle-walk-around vehicle inspection.
You will write up customer’s vehicle problems accurately and clearly on repair order.
You will advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
You will provide cost estimates for labor and parts, establish “promised times”, and obtain customers signatures on the repair order.
You will schedule service appointments with customers, as well as contacting them during the appointment with any changes in the estimate, promised time, or with additional repairs needed
You will review repair orders to ensure completion and close them as needed.
What you need:
A team spirit
Displayed ability to adapt and professionally communicate with a variety of people to build lasting relationships
A love for organizing
Fast-pace environments excite you!
What we have:
Dental & Vision Insurance
Cafeteria Plan-Medical & Dependent Care
Professional and friendly working environment
Employee Purchase Discounts
Community involvement opportunities
Working conditions are normal for an office environment; generally favorable. Lighting and temperature are adequate, and there are occasionally hazardous or unpleasant conditions caused by noise, dust, irregular temperature, etc.
Includes but not limited to a computer, fax machine, copier and telephone.
Reports to the Service Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.