Processes warranty claims in a timely manner for each franchise or distributor.
Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Posts credits on the computer.
Resubmits all rejected claims promptly or receives authorization to write them off.
Follows up on payment of outstanding claims.
Files and maintains all service records as required by the warrantor.
Keeps informed about all factory recalls and bulletins.
Assists with body shop warranty claims as needed.
Assists the cashier and telephone operator as needed.
Assists with any clerical needs as directed by the fixed operations manager or the controller.
Maintains a professional appearance and a neat work area.
Preffered knowledge of automotive parts, vehicle mechanical operations and general accounting.
Attend warranty training courses as needed - travel