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Warranty Administrator (Full-Time)

 

Job Title:

Warranty Clerk

FLSA Status

Non-Exempt

 

Department/Group:

Service

EEO Classification

Administrative Support Workers

 

Reports To:

Warranty Manager

Job Type:

Full-time

 

Job Description

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

 

Primary Purpose

 

 

Essential Duties

 Processes warranty claims in a timely manner for each franchise or distributor.

 Processes all warranty paperwork to ensure proper documentation.

 Verifies criteria required by factory or distributor.

 Reconciles all warranty receivables with payments through the appropriate accounting schedule.

 Posts credits on the computer.

 Resubmits all rejected claims promptly or receives authorization to write them off.

 Follows up on payment of outstanding claims.

 Files and maintains all service records as required by the warrantor.

 Keeps informed about all factory recalls and bulletins.

 Assists with body shop warranty claims as needed.

 Assists the cashier and telephone operator as needed.

 Assists with any clerical needs as directed by the fixed operations manager or the controller.

 Maintains a professional appearance and a neat work area.

       Preffered knowledge of automotive parts, vehicle mechanical operations and general accounting.             

       Attend warranty training courses as needed - travel

 

 

Other Duties

 

 

 

Minimum Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Job Knowledge/Skills Required

 Ability to operate a personal computer; knowledge of the databases and spreadsheet programs utilized.

 Ability to carry out assigned projects to their completion.

 Ability to communicate effectively verbally and in writing; ability to establish and maintain effective working relationships

 Ability to understand and follow instructions.

 Ability to multi task and maintain organization of claims.

 

 

Equipment & Machines Used

Includes but not limited to a computer, fax machine, copier and telephone.

 

 

Physical Demands

 

 

Work Conditions

Working conditions are normal for an office environment; generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

 

 

 

By signing and dating, all parties acknowledge the accuracy, completeness, clearness, and conciseness of the position; that essential functions are aligned with organizational goals and objectives; that compliance with all applicable legal considerations has been met, and that the employee understands the job requirements.

 

               

 

 

Woodhouse Auto Family

Job Title

Warranty Administrator (Full-Time)

Company

Woodhouse Auto Family

Location

Omaha, NE

More Info

 
Date Posted: 
Job Type:  Full-time Employee
Hours:  40 hours per week; M-F (8-5)
Occupational Category:  43-9061.00 Office Clerks, General
Zipcode:  68117
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