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Associate Executive Director - Trinity Courtyard

Immanuel Papillion, NE
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Overview

The overall purpose of this job is to be responsible for assisting with overseeing day-to-day operations and overseeing specific areas of an Immanuel community ensuring appropriate staff members are hired and trained and operating their assigned areas within budget. The Associate Executive Director will conduct the operations of the areas of which they are assigned and assist the Executive Director in the successful leadership of the assigned Immanuel community.  This position has shared responsibility to ensure quality care and customer service are delivered as measured by levels of occupancy, resident satisfaction, employee satisfaction, and operating margin.  This position has extensive interaction with residents, staff, visitors and some vendors and is expected to provide the highest levels of customer service, dignity, compassion and respect with every interaction.  Supports and lives out Immanuel's Mission and CHRIST Promises.

Responsibilities

KEY RESPONSIBILITIES

 

Key Areas

Key Responsibilities and Duties of the Job

Day-to-Day Operations

  • Responsible for the day-to-day operations of the community including maintaining a safe, healthy, clean and attractive environment with the support of the Executive Director if applicable.
  • Responsible for leading staff and teams in assigned areas to ensure high quality cooperation and collaboration of work that ensures high quality outcomes in the areas of resident, resident family, employee satisfaction and quality audits.
  • Work closely with the Executive Director to ensure high level of quality, customer service, problem solving, critical thinking and communication. 
  • Deliver written and verbal communications to residents, families, visitors, employees, as needed to ensure a high level of customer service. 
  • Responsible for the budgets and accountability for departments that report to this position.  Address issues within the scope of the position and work with the appropriate person based on the circumstances involved.
  • Ensures compliance with all applicable regulatory agencies and licensure requirements for assigned areas.
  • May be involved with resident incidents and interfaces with family (or responsible party) for incidents or when additional care of higher level of care is necessary.
  • Respond to emergencies (resident and facility) and coordinate 911 services as needed.  This will require carrying a pager while on site (Applicable to long-term care only).
  • Coordinates the marketing efforts of the community to achieve designated occupancy goals. May include oversight of the sales team depending on the assigned areas of responsibility/location.

Staff Management

 

  • Ensures adequate staffing, hiring, onboarding, on-going training, coaching, counseling and/or discipline of staff within the assigned areas of the community.
  • Address problems in a timely manner and according to Immanuel standards, including documentation, communication and working with Human Resources if applicable.
  • Ensures compliance of regulated orientation, training and reporting is completed and recorded as required and according to Immanuel or Federal/State/Local regulations.

Other

  • Serve as point of contact in the absence of the Executive Director and handle or defer as appropriate.
  • Maintain communication with Executive Director and ensure Executive Director is abreast of all appropriate information.
  • Performs other duties as assigned or requested.

 

Qualifications

QUALIFICATIONS

 

Education-

  • Bachelor's Degree in Management, Health Sciences, or related field is required.
  • Equivalent years of experience may be substituted for educational qualifications.

Experience-

  • Five (5) years of progressive job growth in managing a continuum-of-care, assisted living, or skilled care community for senior citizens is required.
  • Demonstrated experience associated with regulatory and legal requirements required.
  • Equivalent years of education may be substituted for experience qualifications.

Other Requirements

  • Dependent on the Immanuel location, must be a Licensed Nursing Home Administrator through the State of Nebraska DHHS and/or able to obtain a license/registration as an Assisted Living Facility Administrator.
  • Must have medical clearance for communicable diseases and up-to-date immunizations before having direct resident contact.
  • Must have a valid driver's license, proof of insurance and have means of transportation.

 

KSA- Knowledge Skills and Abilities-

  • Knowledge of applicable regulations related to all facets of the continuum of care including Independent Living, Assisted Living, Memory Support, Long-Term Care and Skilled Nursing.
  • Knowledge of physical, mental, spiritual, and social needs of the frail elderly or senior population and their families.

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Date Posted July 26, 2022
Date Closes August 25, 2022
Requisition 2022-5803
Located In Papillion, NE
SOC Category 00-0000.00
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