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Policy & Procedures Administrator - Full Time Days - Immanuel Home Office

Immanuel locationOmaha, NE
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632 positions
632 positions
info linkReport a probelm Originally Posted : January 11, 2022 | Expires : February 10, 2022


Job Location
Omaha, NE, United States



The overall purpose of this job is to ensure consistent administration and handling of all policies, procedures, and standards for Immanuel and its subsidiaries, including Long-Term Care and the Immanuel Pathways PACE (Program of All-Inclusive Care for the Elderly) through the PolicyTech system. The primary responsibilities of this job include providing administration of the policy and procedure management process; serving as the point of contact for internal customers on issues of policy and procedure drafting and administration; ensuring a policy and standards management process is managed effectively; providing timely review and reconciliation of any questions and/or issues concerning existing and potential policies/procedures. This position requires close collaboration with various departments such as legal/compliance, clinical operations, project management, business operations and finance. Supports and lives out Immanuel's Mission and CHRIST Promises.


Approx. Time Requirement

Key Responsibilities and Duties of the Job


  • Administers and monitors the policy and procedures management process.
  • Assists internal customers with organizational policy and procedure development and enforce organizational principles of integrity and compliance.
  • Ensures policy and procedure documents are properly entered into organizational databases and securely maintained.
  • Helps to develop standards for policies and procedures, including consolidation of documents, periodic review time periods, and document ownership.
  • Performs appropriate clinical, administrative, and operational research to support policy and procedure development and administration.
  • Conducts policy and procedure strategy meetings to identify issues and client requirements, review appropriateness of assignments, and obtain senior management input on utilization of the policy and procedure database.
  • Reviews and uploads policy and procedure documents submitted by internal users to the appropriate database.
  • Reviews accuracy and appropriateness of policy and procedure text and attachments and works with internal customers to ensure the same.
  • Serves as primary organizational contact and maintains positive relationships with Navex, the PolicyTech vendor.
  • Maintains deadlines on deliverables and communicates on an ongoing basis with business partners and internal clients about policy and procedure issues.
  • Ensures policies and procedures are reviewed by the appropriate persons on a regularly scheduled basis within the appropriate database.
  • Assists clients with policy and procedure issues, such as making minor edits following reviews, updating document information, and moving policy and procedure documents through the established process.
  • Periodically assessing the organization and efficiency of the appropriate database, emphasizing the usability from a general user's perspective.
  • Conducting periodic training for management and staff on the usage of the policy and procedures database.
  • Generating reports on various data fields within the appropriate database for internal reference about system use and reliability.


  • Serves as a member of the Legal and Compliance team to promote legal and ethical practices throughout Immanuel.
  • Assists team members with legal and compliance projects such as researching new laws, critically reviewing existing forms or policies and recommending changes, reviewing contracts or certificates of insurance for internal storage and/or discussion, and others.
  • Become familiar with other systems used by the Legal team (e.g. contract management software, ContractGuardian) to assist relevant team members with administration of those systems.
  • Critically analyze and discuss topics and processes for improvement.


  • Follows all Immanuel policies and procedures.
  • Protects privacy and maintain confidentiality of all company procedures, results and information about employees, residents, participants and families.
  • Participates in continuing education classes and any required staff and training meetings.
  • Perform other duties as assigned or requested.



  • High School Diploma/GED is required.
  • Bachelor's degree in a related field is preferred.
  • Equivalent years of experience may substitute for education requirement.


  • Experience in a health care environment is preferred.
  • Equivalent years of education may substitute for experience requirement.

KSA- Knowledge Skills and Abilities-

  • Skilled in attention to details.
  • Strong organizational skills.
  • Proven experience and basic computer proficiency (internet, email, Microsoft Office).
  • Skills in establishing and maintaining effective working relationships with supervisor, employees, internal departments and external stakeholders.
  • Skilled in exercising judgement in developing, applying, interpreting and coordinating departmental policies and procedures.
  • Strong verbal and written skills and ability to convey complex information in a way that others can readily follow.
  • Ability to collaborate with supervisor to set objectives and determine methods for successful achievements of goals.
  • Ability to organize and integrate organizational priorities and deadlines.
  • Ability to research and apply knowledge of regulatory/compliance guidelines to meet objectives.

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