The overall purpose of this position is to provide support to the Participant Center Manager including monthly schedules, training new employees, directing staff in daily operations and providing coverage for the Participant Center Manager during their absence. Assists with the organization and implementation of the activity programs. Monitors health status and provides a safe environment for participants. The Lead Participant Center Aide (PCA) functions under the direct supervision of the Participant Center Manager and works with indirect supervision from the departments they are supporting to include: Occupational Therapy, Physical Therapy, Clinic, Dietary, Recreational Therapy, and Transportation. The Lead PCA will support the Interdisciplinary Team (IDT) in the absence of the Participant Center Manager. Supports and lives out Immanuel's Mission and CHRIST Promises.
Requirements of Job:
- Be legally authorized (certified) to practice the job's functions and actions in Iowa and/or Nebraska.
- Only act within the scope of his/her authority to practice in Iowa and/or Nebraska.
- Agree to abide by the philosophy, practices, and protocols of the PACE organization.
- Job specific competencies for the Lead PCA will be met prior to assuming participant care.
- Incumbent may be assigned to perform job duties or cover for a counterpart at more than one Immanuel Pathways site in Iowa and Nebraska on a fill-in basis for a short duration.
Key Responsibilities and Duties of the Job
70% Participant Care and Assistance
Assists and monitors participants with activities of daily living (ADL), including but not limited to:
Assists participants with transportation needs, including but not limited to:
Assists with recreational activities, including but not limited to:
Assists with participant dietary needs, including but not limited to:
Assists with participant therapy needs, including but not limited to:
Supports the IDT in the absence of the Participant Center Manager or as indicated:
Maintain a, safe, welcoming and clean environment for participants:
15% Coverage and Oversight
Provides coverage when the Participant Center Manager is out of the office.
10% Policies & Procedures
Follows policies and procedures of Immanuel Pathways through:
- High school diploma or equivalent is required.
- Certified Nursing Assistant Certificate required.
- One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire.
- Minimum of one (1) year C.N.A. experience is required.
- Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
- Certified as a First Responder in CPR/AED and First Aid by national standards or be able to obtain in 60 days.
- Ability to work at Nebraska and Iowa Pathways sites.
- Must have a valid driver's license, proof of insurance and have means of transportation.
KSA- Knowledge Skills and Abilities-
- Basic knowledge in working with frail and elderly to support Activities of Daily Living (ADL).
- Experience in identifying participant needs.
- Experience in identifying and recommending problem resolution.
- Experience in establishing and maintaining effective working relationships with participants, co-workers, and the public.
- Ability to work independently with minimum supervision.
- Ability to communicate clearly and effectively with co-workers and Participant Center Manager.
- Ability to work effectively with culturally, economically, and educationally, diverse populations.
- Ability to anticipate/recognize your internal and external customer needs and respond appropriately.
- Ability to understand customer satisfaction targets looking at long term benefits.
- Ability to use critical thinking skills to solve problems quickly, adding value beyond customer expectations.
- Ability to complete customer service training and ensure satisfactory outcomes according to established guidelines.
- Ability to chart via Electronic Health Records.
- Proven experience and basic computer proficiency (internet, email, Microsoft).
- Ability to consistently work in a positive and cooperative manner with fellow employees
- Ability to address conflict as it occurs seeing it as an opportunity to improve.
- Listening skills to understand, then to be understood.
- Assists the business unit in achieving results through strong written, verbal and visual communication skills.
- Know how to demonstrate effective use of time, resources, and skills (e.i. Seeks out opportunities to help rather than waiting to be asked).
- Applies and adapts skill, knowledge acquired through training and development opportunities and also be able to assess one's own strength, accept feedback, and be open to change.