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Resident Services Administrative Assistant - Full Time Days - Trinity Courtyard

Immanuel locationPapillion, NE
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415 positions
415 positions
info linkReport a probelm Originally Posted : October 10, 2021 | Expires : November 9, 2021


Job Location
Papillion, NE, United States



The overall purpose of this job is to provide customer service and administrative support for management and staff in a community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises.



Key Areas

Key Responsibilities and Duties of the Job


  • Answers and directs phone calls to appropriate parties or takes messages.
  • Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate.

Accounting Support

  • Processes monthly billings and completes transfer of bank deposits.
  • Works with accounting department to solve problems.

Office Support

  • Completes administrative tasks for management and staff as needed.
  • Serves as point-of-contact for questions and concerns from residents, family members, and staff questions.
  • Drafts, copies and distributes documents (e.g. community calendars, resident memos, bulletin board notices) to appropriate audiences, as needed.
  • Sorts and forwards mail, interoffice envelopes, and other business related items.
  • Provides backup support when needs arise (e.g. commodities, community tours)

Office Maintenance

  • Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc.
  • Maintains office supply inventory by ordering, distributing, and storing supplies.

Special Projects

  • Supports special projects as determined by community and Executive Director specifications.
  • Coordinates or assists with activities for employees or residents at the direction of management.


  • Performs other duties as assigned or requested.




  • High School Diploma/GED is required.
  • Associate Degree or college level Administrative/Secretarial courses preferred.


  • Two (2) years of direct administrative/secretarial or related experience is required.
  • Equivalent years of education may substitute for experience requirement.

KSA- Knowledge Skills and Abilities-

  • Knowledge of phone systems and phone etiquette.
  • Skills in Microsoft Outlook, word, Excel, and Publisher.
  • Skills in editing documents for proper punctuation and spelling.
  • Skills in providing excellent customer service.
  • Skills in professional written and verbal communication.
  • Ability to pay attention to detail.
  • Ability to prioritize, multitask, and to be organized.
  • Ability to remain flexible as daily priorities change.
  • Ability to work with all types of people in a professional and courteous manner.
  • Ability to work with frequent interruptions.

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