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In Home Services Scheduler - Monday-Friday; No Holidays; No Evenings/Nights-Immanuel Pathways Omaha

Immanuel locationOmaha, NE
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425 positions
425 positions
info linkReport a probelm Originally Posted : September 29, 2021 | Expires : October 29, 2021


Job Location
Omaha, NE, United States



Provides administrative support for the In-Home Services Department. Responsible for coordination and scheduling of in-home services for all participants in a timely and efficient manner. Prepares schedules according to participant needs, care requests, and those contained in the plans of care. Works closely with the transportation team, participants, caregivers, and center staff to assure accurate and effective scheduling of services according to participant needs. Independently and accurately handles a wide range of scheduling duties in a fast paced environment. Coordinates In- Home Nursing supply orders to maintain appropriate levels of inventory. Supports and lives out Immanuel's Mission and CHRIST Promises.


Key Areas

Key Responsibilities and Duties of the Job

55% Scheduling Services

  • Schedules all In-Home Services Aide for participants, ensuring all participant needs are met. Communicates staffing needs and ability to meet participant needs with In-Home Services Manager.
  • Utilizes computerized scheduling system to ensure participant tasks are assigned to appropriate personnel.
  • Prepares and maintains records of all participant aide services to ensure accurate billing and reimbursement for services.
  • Coordinates and communicates changes in schedules of In-Home Services Aide to the direct care providers and notifies participants/families about the same changes.
  • Communicates daily with In-Home Services Aide regarding concerns or problems and follows up with In-Home Services Manager, as needed.
  • Coordinates and communicates with the Transportation Supervisors and Dispatchers to ensure a smooth transition between in-home services and transportation delivery of services.
  • Prepares and maintains daily, weekly, and/or monthly service schedules, logs, ledgers, tickler systems and other records that ensure accurate data collection of in-home care services.
  • Reports pertinent participant events or missed participants in-home service visits to In-Home Services Manager.
  • Assists with calls and coordination of in-home services during Center closures due to extreme weather conditions or disasters.
  • Coordinates and communicates with contracted service providers regarding service/staffing needs, changes and scheduling of services. Distributes orders, authorizations and In-Home Plans of Care to the contracted providers.
  • Demonstrates a professional attitude and approach with participants, families, and all others while ensure confidentiality of participant and organizational information.

15% Inventory Management

  • Coordinates with the Supply Inventory Specialist in maintaining adequate supplies for the In-Home Services Department.
  • Maintains adequate in-home supplies in participants' homes.
  • Assists in maintaining accurate tracking of supply expenses.
  • Coordinates with the Supply Inventory Specialist in the maintenance of home equipment and processes returns of malfunctioning home equipment.

15% Personal Emergency Response System (PERS) Service Coordination

  • Coordinates all PERS installation & monthly services. Serves as the liaison for any concerns with services.
  • Prepares and maintains records of all PERS participant services to ensure accurate billing and reimbursement for services.
  • Reports pertinent PERS events to the In-Home Services Manager or designee.
  • PERS Services: communicates availability and gathers information from new participants in order to provide service, creates order/authorization and submits request with authorization to PERS; tracks and receives updates/notifications from PERS weekly/monthly as indicate; follows up on installation delays, incomplete monthly notification checks; verify and submit approval of monthly billing.

5% Administration

  • Performs office functions for the In-Home Services Department.
  • Attends departmental and Interdisciplinary Team meetings, as requested.
  • Communicates clearly with participants, staff and manager directly and in meetings.
  • Communicates with outside agencies and independent contractors, as authorized, about services rendered on behalf of Immanuel Pathways.
  • Review, verify and submit approval of contracted provider claims.
  • Review and confirm completion of documentation by In-Home Services Aides, In-Home Services RNs, and contracted providers.

5% Compliance

  • Maintains compliance with established departments and
  • organizational policies, procedures and objectives.
  • Follows all Immanuel Pathways policies and procedures and
  • OSHA safety guidelines.
  • Participates in all safety, security and infection control
  • programs that are mandatory as well as those required and
  • provided by Immanuel Pathways and department.
  • Maintains and promotes a professional attitude by providing
  • safe and effective support and assistance to co-workers in the
  • delivery of participant care.

5% Other

  • Performs other duties as required or requested.
  • Participates in continuing education classes and any required staff and training meetings.
  • Maintains professional affiliations and any required certifications.



  • High School Diploma/GED is required.
  • Post high-school Associate Degree or Certification preferred, desired in a healthcare related field.
  • Equivalent years of experience may substitute for education.


  • One (1) year of scheduling and/or dispatching experience and/or one (1) year of Certified Nurses Aide (C.N.A.) experience, or a combination to equal one (1) year is required.
  • Two (2) years in an administrative role, preferably in the healthcare industry.
  • One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire.
  • Equivalent years of education may substitute for experience.

Other Requirements-

  • Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
  • Must have a valid driver's license, proof of insurance and have means of transportation.
  • Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA).

KSA- Knowledge Skills and Abilities-

  • Knowledge of dispatch or scheduling systems.
  • Skilled in establishing and maintaining effective working relationships with participants, co-workers, medical staff, and the public.
  • Skilled in identifying and recommending problem resolution.
  • Ability to chart via Electronic Health Records.
  • Proven experience and basic computer proficiency (internet, email, Microsoft Office).
  • Ability to work effectively, without direct supervision, following standard procedures.
  • Ability to communicate clearly and effectively both in verbally and in writing.
  • Ability to work under tight time constraints and schedules.
  • Ability to make decisions and prioritize to meet the needs of the participants.
  • Ability to give clear and concise directions to in-home service staff.
  • Organizational skills.
  • Skills in providing excellent customer service.
  • Ability to pay attention to detail.
  • Ability to remain flexible as daily priorities change.
  • Ability to work with all types of people in a professional and courteous manner.
  • Ability to maintain extreme confidentiality.

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