Key Areas

Key Responsibilities and Duties of the Job

80% Participant Care

• Performs/directs participant care services including, but not limited to: intake interview, accurate documentation and timely patient flow.
• Ensures participant is appropriately prepared for care encounter.
• Prepares/obtains medical records and other information/documentation pertinent to participant encounter.
• Assists healthcare providers with exams, treatments, procedures, documentation, orders and testing as directed, ensuring that appropriate consent forms are obtained prior to treatment.
• Performs phlebotomy, lab procedures and communicates results to the participant as ordered by medical staff. 
• Ensures lab room is clean and without expired items.  May order lab supplies.
• Responsible for stocking exam rooms with supplies and linen and changes out sharps containers.
• Responsible for completion of hazardous surveillance logs.
• Accurately performs basic calculations for appropriate dose, safely prepares and provides prescribed medications as ordered by the doctor or nurse practitioner, in accordance with organizational policy and procedures.
• Performs department related functions including but not limited to:
  • Prepares rooms for daily participant care.
  • Disinfects and restocks instruments.
  • Cleans and resets exam rooms between participants
  • Orders medications and supplies.
  • Collaborates with Supply Inventory Specialist to ensure necessary supplies are available for participant care.
  • Helps orient new employees through explanation of procedures.
• Provides participant and family education pertaining to healthcare management, disease process, treatment, test(s), medication and follow-up under direct supervision of the Nurse Supervisor, Primary Care Physician, Nurse Practitioner, or the R.N. Also maintains/updates patient education materials and consent forms.
• Receives, prioritizes, documents and responds to incoming calls as appropriate.
• Responsible for additional projects and/or special assignments, serves on committee/task force as assigned.
• Performs clerical and reception duties for participants, physicians/providers and staff following established standards and procedures.
• Maintains and promotes a professional attitude by providing safe and effective support and assistance to co-workers in the delivery of participant care.
• Demonstrates a professional attitude and approach with participants, families, and all others.
• Provides back up for the Medical Receptionist.

15% Compliance

• Follows all Immanuel Pathways policies and procedures and OSHA safety guidelines.
• Only acts within the scope of his/her authority to practice in the respective state in which he/she is employed.
• Maintains the confidentiality of all company procedures, results, and information about participants or families.
• Understands and adheres to HIPAA regulations.

5% Other

• Perform other duties as required or requested.
• Participates in continuing education classes and any required staff and training meetings.
• Maintains required certifications/licensures up to date.