Key Areas

Key Responsibilities and Duties of the Job

Operational Management

·         Provides annual recommendations and input on capital budgets.

·         Ensures the assigned Community maintains budgetary compliance for the FOH.

·         Responsible for all alcohol and bar management.

·         Completes FOH service wares inventory.

·         Linen management.

·         Ensures all catering orders are properly executed.

·         Attends and participates in operational leadership meetings.

·         Manages FOH staff to maintain brand standards.

·         Ensures all FOH staff adhere to safety and sanitation compliance.

·         Facilitates stand-up collaboration with BOH staff.

·         Manages the Point of Sale system:

o   Closure/reconcile of credit cards

o   Catering charges

o   End of month billing and reconciling

o   Training

·         Manages uniform expectations of FOH staff.

• Facilitates frequent and effective communication between BOH and FOH staff.

·         Ensures standards, policies and procedures are adhered to by FOH staff.

• Understands and executes regulatory compliance for Assisted Living, Long Term Care and Memory Support.

·         Changes and updates FOH standards as needed.

·         Maintains a high standard of cleanliness in all dining venues.

·         Delegates server sections.

Customer Service

• Ensures guest satisfaction and expectations are met or exceeded.
• Handles all guest reservations.
• Reconciles customer complaints and concerns. 
• Ensure service is properly executed and flow is maintained.

·         Executes celebratory meals.

Personnel Management

• Provides leadership to all FOH staff and is responsible for the recruitment, retention, coaching and performance management of FOH staff.
• Ensures all FOH staff are trained to ensure quality standards are met or exceeded.
• Creates staff schedules utilizing scheduling software.

Other

• Performs other duties as assigned or requested.