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Guest Service Associate

Hyatt Hotels & Resorts Omaha, NE
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Job Description

OMA000753

Training Classes Begin 01/07/19

9:30am – 6:0pm CST (7 weeks)

 

***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION.  THIS POSITION IS BASED IN THE OMAHA, NE OFFICE. YOU WILL WORK AT THE HYATT GLOBAL CONTACT CENTER LOCATED AT 9805 Q STREET OMAHA, NE 68127. 

 

Are you ready to start your career at Hyatt to become a service professional?  Starting wage is $14.00 per hour.

 

 

Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.  

  • Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
  • Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
  • Desire to exhibit reliability and dependability to work independently.
  • Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt.
  • Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
  • Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
  • Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
  • Must be computer/technology savvy- our future focus will become even more reliant on technology.  
  • Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
  • Will deliver and exhibit Hyatt values with every guest at all times.

 

 PAY SCHEDULE:

 

Begin your new career at Hyatt. Starting wage is $14.00 per hour.

The ideal candidate MUST be able to work one of the following set FULL TIME schedules once training is completed. We have a limited number of each schedule that will be offered. Preference given on a first come, first serve basis.

 

 

FULL TIME (40 HOUR – 5 x 8 HOURS) SCHEDULES:

9:30am – 6:00pm (Thursday & Friday off)

10:30am – 7:00pm (Sunday & Monday off)

12:00pm – 8:30pm (Wednesday & Friday off)

1:00pm – 9:30pm (Sunday & Friday off)

1:30pm – 10:00pm (Sunday & Monday off)

1:30pm – 10:00pm (Wednesday & Saturday off)

 

 

FULL TIME (40 HOUR – 4 x 10 HOURS) SCHEDULES:

8:00am – 6:30pm (Sunday, Monday & Tuesday off)

9:00am – 7:30pm (Wednesday, Thursday & Saturday off)

10:00am – 8:30pm (Thursday, Friday & Saturday off)

11:30am – 10:00pm (Tuesday, Wednesday & Friday off)

 

Hyatt is an equal employment opportunity and affirmative action employer.  We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Job Details

Date Posted December 10, 2018
Date Closes December 17, 2018
Requisition OMA000753
Address 9805 Q Street
Located In Omaha, NE
Department General Sales
Function Reservation Sales Agent
Job Type Full-time Employee
Compensation Hourly Wage, $14.00
Shift
Evening
Mon: 4 pm to 12 am
Tue: 4 pm to 12 am
Wed: 4 pm to 12 am
Thu: 4 pm to 12 am
Fri: 4 pm to 12 am
Hours 40 hours per week
Start Date 2019-01-07
Positions Available 24
SOC Category 43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks
Zipcode 68127
Name Mike Wahrman

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Stock Options / Purchase Plan
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits
  • Domestic Partner Benefits (Different-sex)
  • Domestic Partner Benefits (Same-Sex)
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Dry Cleaning / Laundry
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Sabbatical
  • Sick Leave
  • Sports Teams / Leagues
  • Telecommuting / Work from Home
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program
  • Workout Facilities

This job requires the following skills

  • Bilingual
  • Call Center Expertise
  • Customer Service
  • Data Entry
  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Strong Work Ethic
  • Microsoft Office
  • Microsoft Windows Desktop
  • Customer Relations / Sales
  • Hospitality Sales
  • Inbound Sales
  • Travel Sales
  • Hospitality Sales
  • Hotel Reservations

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Stock Options / Purchase Plan
  • Dental
  • Dependent Life Insurance
  • And More ...
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