Business Systems Analyst

Job Type

Full-time

Description

 Who We Are
 

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members.  Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect.  Project Harmony is one of the largest Child Advocacy Centers in the nation.
 

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community.  Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

 

 Our Culture
 

At Project Harmony, we are committed to building a team of dedicated, compassionate professionals who are supportive of our culture:
 

We are all Project Harmony: Project Harmony exists because of the unique collaboration of community partners, dedicated to ending child abuse and neglect. Our strength lies in our people, their ideas, their differences, their diverse talents and perspectives.
 

We bring our best everyday: Project Harmony consists of experts, problem solvers and visionaries dedicated to promoting creativity and innovation. We demonstrate personal integrity and maintain a high standard of ethical behavior. Project Harmony is dedicated to fostering a learning environment where all members of the collaborative process can flourish.
 

When it comes to children, we don’t compromise: Children come first in all that we do.  Project Harmony provides a safe place where children have the courage to use their voices – a place where healing begins.  Because of Project Harmony’s coordination of care, children entering Project Harmony go from crisis to courage. Our vision reimagines the system to make it work best for all involved, especially the child. 

Position Description

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you.  We are seeking an experienced and committed individual to join our dynamic and innovative organization.   

The Business Systems Analyst is responsible for clearly identifying project specifications to include conducting system analysis including documentation and verification of business requirements. Build test and production files, perform system testing, coordinate with business customers for user acceptance testing. Act as the developers’ primary point of contact and serve as a liaison between business customers and application developers.

This position will also provide enterprise level system, support and act as a technical resource in assisting users to resolve software issues to include assigning roles to authorized users for secured access to system application. This position is responsible for providing ongoing support to ensure business rules are updated and functioning as expected. 

The position requires knowledge of system design and analysis; information requirements analysis; customer satisfaction; specification development and writing; principles and processes involved in business and organization planning, coordination, and execution.

Skills required include facilitation to solve problems; information gathering; conveying users perspective to technical people and technical perspective to users; using logic and analysis to identify the strengths and weaknesses of different approaches; active listening. The successful applicant will be able to communicate effectively; recognize and identify problems, apply general rules to specific problems to come up with logical answers; document/record information; organize, plan.  

Essential Duties and Responsibilities

Business System Analysis & Coordination

• Key understanding of existing and proposed business functions, process workflow, business rules of the core business applications, interfaces, and the interrelationship with supported business functions.
• Document as-is and to-be end to end process and system related workflows.
• Provide input to key decision makers to assist with analyzing and prioritizing business opportunities based on business value and system implications.
• Work with agency leaders, frontline users, and other stakeholders to conduct systems and operating procedure analysis to identify areas needing improvement and to assist in the development of potential solutions. Utilize technology to streamline business functions and processes.
• Confer with colleagues to design systems and workflows based upon requirements.
• Understand business issues and data challenges, including the effect of system changes on data integrity.
• Proactively initiates discussions on project risks, issues, and concerns with manager and other team members.
• Provide support to all end users.

Project Management and Implementation

• Communication and understanding of technical information related to existing and upcoming systems.
• Elicitation of project related functional business requirements, system design requirements identification and perform necessary analysis on vendor or internal provided designs.
• Develop report requirement for management and database queries.
• Manages implementation of enhancement requests and/or bug fixes. 
• Review of data management invoices linked to project requirements. 
• Develop and facilitate the development and communication of project requirements and implementation plans.
• Establishes and maintains positive work relationships and works productively with stakeholders and vendors. 
• Manage and lead testing efforts including test plans, preliminary testing, test case development, tester training, resource assignments, and proposing issue resolution and provide feedback to developers regarding functionality of new revisions.  
• Development of project related documentation outlining issues, improvement opportunities, requirements, implementation plans, system design, recommendations, solutions, proposals, and business use cases.
• Develop, analyze, enhance, and implement Standard Operating Procedures (SOP).
• Working with Training Program to develop asynchronous training and develop and consolidate administrative procedures services manual.
• Develop reusable analyst procedures, methods, or standards.
• Manages milestones and timeliness.

Requirements

Education and Training

• Associate's degree or higher in Business, Human Services or Computer Science
• Minimum of five years of experience in the analysis of business processes and application requirements.

Work Experience

•  Experience in the analysis of business processes and system requirements, and the creation of business process solutions for large-scale business system applications. 
• Experience with data management systems and using data for performance improvement required.
• Experience with FAMCare or similar Case Management System is preferred, but not required
• Proficient in Microsoft Excel and familiarity with other Office Products.

Required Knowledge and Skills

• Strong analytical, process design, problem solving and decision-making skills.
• Demonstrated experience configuring and refining vendor software packages.
• Customer service orientation. You pride yourself on being helpful and are enthusiastic about making a difference.
• A strong interest in, or experience, in data validation, testing, and user workflow.  
• Exudes positive energy, is collaborative and capable of thinking independently and is a critical thinker.
• Must be a team player, energetic, proactive, driven, and a self-starter.
• Understanding and awareness of how a change affects other processes, users, and/or systems in the environment.
• Ability to multitask, organize, and prioritize work
• Strong presentation, technical writing and written/verbal/listening communication skills.
• Team and solution oriented.
• Attention to detail and strong aptitude for documentation.
• Technical aptitude; tech-savvy and can quickly figure out new systems and applications.
• Intellectual curiosity. Natural interest in learning new things and figuring out how they work; not afraid to challenge the status quo.
• Creative problem-solving skills. 

Other

• Must have a passion for the mission of Project Harmony and be fully committed to serving it to the highest degree.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to work in a stationary position for extended periods of time; operate a computer and other office equipment, move about inside the office; frequently communicate with coworkers, vendors and members of the public.
• The employee is occasionally required to lift and/or move up to 20 pounds within and outside the organization.
• Must submit to a thorough criminal history background check.
• Must possess the ability to pass a fingerprint clearance.
• Flexible schedule (may occasionally work some evenings and weekends)
• Must have access to a vehicle, possess a valid driver’s license and proof of insurance.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.