Performs duties of significant difficulty in the supervision and oversight of release of information (ROI) duties pertaining to hospital, clinic, and behavioral health patient records. ensures patient and third-party requests are processed in compliance with HIPAA, Federal, State, JCAHO, and BTNRH policies regarding privacy and security of Protected Health Information (PHI).
SCHEDULE: Monday-Friday, 8a-5p
LOCATION: Downtown Clinic - 555 North 30th Street
MAJOR RESPONSIBILITIES & DUTIES:
Provides direct oversight and supervision of release of information (ROI) staff, to ensure release of information responsibilities are performed in compliance with the Federal, State, JCAHO, and BTNRH policies pertaining to privacy and disclosure of Protected Health Information (PHI).
Supervises the release of information work queues and dashboards in Epic to ensure productivity, timeliness, and quality standards are met. Adapts to changes in the work environment and workload, making necessary adjustments to support the ROI team, and promote equity in work assignments. Assists staff in the event of a backlog of work to maintain timeliness standards.
Prepares reports available in Epic ROI module and Vital Center Online (VCO) to monitor release of information activities, track trends, and analyze release of information workflows, staffing patterns, productivity, and quality results; implementing changes when appropriate, to resolve issues and improve workflow efficiency and quality. Serves as point of contact for all ROI audit requests, external auditors and BTNRH hospital, clinics and behavioral health areas.
Develops and maintains quality assurance (QA) monitoring for ROI staff. Monitors reports to ensure incoming phone calls are answered in a timely manner, correct information is disclosed, and in professional and courteous manner with resolution reached prior to the end of call or transfer.
Ensures proper supervision of daily activities of ROI staff, providing coaching, mentoring, and discipline as necessary. Oversees the interviewing, selection and evaluation of performance of release of information staff. Accountable for providing orientation and training for new staff, as well as ongoing training and process improvement for current staff, including education on HIPAA, compliance policies and procedures.
Participates in the development and implementation of policies and procedures associated with release of information. Works closely with department leaders, legal and compliance on release of information issues and/or concerns.
Provides representation on committees, meetings as it relates to release of information functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to acquire knowledge and understanding of regulatory and accreditation requirements relative to release of information standards and principles.
Ability to manage staff and coordinate activities, provide guidance, and organize work to meet deadlines and resolve issues.
Ability to collaborate constructively with clinicians, department managers, administration and staff.
Ability to resolve conflicts and interact with staff in an open, communicative manner to encourage problem solving and teamwork.
Ability to serve as subject matter expert in areas of release of information.
Ability to communicate clearly and concisely both orally and in writing with all staff, physicians, and patients in all aspects of the job to allow efficiency and promptness for patient care.
Proficient use of Microsoft applications, Outlook, Word and Excel.
Ability to safeguard the privacy of the patient record, maintaining strict confidentiality.
Ability to serve as a positive role model, supporting the mission of the organization.
Associate's degree in Health Information Management, Business, or a related field or equivalent combination of education and experience is required.
Minimum 3 years of experience with software applications, as they apply to the computerized patient record is required.
Bachelors degree preferred.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.