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Supervisor Community Support Services

Boys Town locationProvidence, RI
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117 positions
117 positions
info linkReport a probelm Originally Posted : September 09, 2021 | Expires : October 9, 2021


Job Location
Providence, RI, United States


Business: Boys Town

Job Summary:

The Supervisor Community Support Services (LIFT Program, In-Home Family Services Supervisor) provides in-home intervention to children and their families utilizing a skill based, solution focused model to help families adopt positive solutions to problems through the teaching of skills and behavioral techniques accessing community resources and support.


  • Contributes to ongoing program development and assumes responsibility for delivery of services to children and families.
    • Supervises Consultants in developing, monitoring, and reviewing service plans developed by consultants for children and families as well as developing subsequent plans throughout care.
    • Supervises and provides assessment of staff problems and develops strategies to solve them.
    • Acts as an advocate for children and families.
    • Monitors and ensures that records and documentation, including service plans, forms, reports, case notes, narratives, outcome measures, and demographics, are completed appropriately and on time.
    • Assists in accepting and screening referrals to the program.
    • Supervises and participates in service planning reviews, progress reviews, staff meetings, and case reviews.
    • Ensures appropriate level of direct contact with families per program requirements, and remains available to staff and families 24/7, for crisis intervention as needed.
    • Promotes safety through ongoing training and supervision and promotes culture of professionalism through role modeling, profession, and respect.
    • May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.
  • Assumes supervisory and administrative responsibility for the In-Home Family Services.
    • Provides and documents on-going and regular supervision to Consultants.
    • Assists in screening, hiring, and directing program staff; provides training for staff; provides observation and direction to Consultants while in the field.
    • Develops and monitors career path trajectories for Consultants with particular emphasis on educational and experiential requirements necessary to assume the next level of program responsibility.
    • Builds and maintains relationships with community funding entities, governmental agencies, service providers, sources of support for families within the community and all program consumers.
    • Develops and maintains effective data collection systems, providing required and appropriate data. Establishes and implements systems to predict and prevent potential problems.
    • Reviews individual staff data to ensure that program guidelines are being followed, and uses data to improve efficiencies, outcomes, and staff development.
    • Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards; provides necessary documents, maintaining certifications and licensures as required.
    • Manages notifications of changes in professional status or standing that may affect job status or program compliance.
  • Serves as a role model in carrying out the Father Flanagans Boys Home mission.

Required Qualifications:

  • Bachelors degree in Human Services or related field; Masters degree preferred. NOTE: Education and experience requirements may be higher based on Affiliate Site location, Local contracts, and Federal/State contract requirements.
  • 2 to 3 years of experience including working with children and families; management and supervisory experience is preferred; experience working with children and families in community-based programs or Boys Town Programs preferred.
  • Must possess a valid drivers license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check. Must have the ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job. Must meet auto insurance requirements established by Boys Town policy and/or State and Local laws.
  • This position is on-call (continuously or rotationally) to provide support.

Knowledge, Skills, and Abilities:

  • Solid understanding of the philosophy and function of public assistance and social services systems. Knowledge of recognized interventions such as risk assessment and crisis intervention in order to address identified service needs.
  • Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
  • Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.
  • Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.
  • Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
  • Computer skills in Microsoft Office.
  • Ability to successfully lead a team of associates and to supervise family intervention services, be knowledgeable of, and comply with, statutes and policies which affect target population.
  • Strong knowledge of Boys Town model.

About Boys Town New England:

Since opening in 1991, Boys Town New England services and programs touch the lives of 8,000 children and families in each year.

The opportunity to shape the future of America's youth is only one of the many perks here at Boys Town New England. Our work culture recognizes the importance of furthering your education, and in order to do so we offer a number of tuition assistance and scholarship opportunities to make it happen. We also recognize the significance of being involved with our community, which means our team participates number of events such as the Newport Marathon, our annual Spirit of Youth Gala and a Christmas tree lighting on our own campus. We want to support and celebrate you as a member of our Boys Town family through all-staff cookouts, generous time off for vacation and an emphasis on leadership development here on the beautiful east coast.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Towns mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

Date Posted: September 8, 2021

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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