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Crisis Counselor

Boys Town Omaha, NE

Job Description

Crisis Counselor

CLOSING DATE: Job is posted until June 24, 2018

The Boys Town National Hotline stopped more than 430 suicides in-progress last year alone, in addition to helping thousands of other callers deal with self-injury, abuse, and depression.


Helping people in distress and preventing suicide, Boys Town Crisis Hotline offers free 24 hour assistance to people who are dealing with every kind of problem, illness, trauma or loss. Full time evening or night shifts and part time evening and weekend hours.

Part time, hourly position to work Evening and or Overnight Hours -one weekend shift will be required.

Boys Town National Hotline is a 24/7 crisis line; with a primary focus to de-escalate crisis situations presented via phone, chat, text and email. Crisis situations can range from relationship struggles, parenting issues, child abuse, anxiety, depression to suicidal thoughts and suicide attempts in progress. If you have a passion for helping others are able to provide support and encouragement and enjoy working in a team environment the crisis counselor position would be a good fit.

Crisis Counselor provides crisis counseling in response to inbound and outbound contacts by telephone, email, chat, text. Assesses immediate and long term safety of the client to determine further actions; use basic counseling techniques such as questioning, paraphrasing, and reflective listening. Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action. Provides helpful information to clients including parenting skills and problem solving, and walks client through steps to arrive at a solution. Provide local service referrals for clients. Follows established procedures in handling each category of request and utilizes judgment within each situation. Documents details and information given within the course of the contact and provides reports as needed. This job is located on Boys Town campus in Omaha, NE and cannot be done remotely.


Excellent benefit package that includes health, dental and vision insurance; a 401K retirement plan; paid vacation and sick leave
Tuition Reimbursement and scholarships available
Career advancement opportunities within the department and organization
Make an impact in peoples lives doing gratifying and satisfying work

Bachelor's degree in Social or Behavioral Sciences is preferred.
Previous crisis intervention or hotline experience preferred.
High level of interpersonal, critical thinking, and problem solving skills.
Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.
Ability to communicate verbally in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.
Ability to communicate in writing in an articulate, professional manner via email, chat, text, and other forms of web-based or other electronic communication formats, utilizing proper grammar, spelling, and punctuation while maintaining necessary degree of confidentiality and appropriate content.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003

Job Details

Date Posted June 22, 2018
Date Closes July 22, 2018
Requisition 12034
Located In Omaha, NE
SOC Category 00-0000.00