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Hotline Associate

Boys Town Omaha, NE
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Job Description

CLOSING DATE: Posted until November 27, 2017 or until filled

Are you passionate about shaping the future of Americas Youth? Our mission is centered on creating an environment for children that includes trust, discipline, emotional support and respect. We believe that all children and youth have the potential to become bright, productive, adjusted, loving people.

OVERVIEW OF JOB
The Hotline Associate provides a variety of administrative and operational support to the Hotline and to other Boys Town departments, programs and outside contracts.

Hours will be overnights and evenings.

Determines nature and urgency of calls and activities that are directed to the department, categorizes calls and activities based on information provided, and responds accordingly.
Documents content of contact into appropriate database and follows procedures for documenting information. Maintains database system, tracks usage of database and data within database, and updates system as necessary; trains others on database as needed.
Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.
Informs supervisors and other appropriate staff of any problems with consumers or Call Center system.
Collects data by contacting internal and external consumers, verifies, and enters data; retrieves data for queries and reporting.


REQUIRED EDUCATION, TRAINING, EXPERIENCE, OR SKILLS
High school diploma or equivalent.
6 months of experience preferably in a call center or customer service related environment.
Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.
Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
High level of professionalism, customer service, and interpersonal skills.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.












Job Details

Date Posted November 21, 2017
Date Closes December 21, 2017
Requisition 11295
Located In Omaha, NE
SOC Category 00-0000.00
Location