Academic Advisor

Primary Function: This position serves as a trusted advisor to students, guiding them through the enrollment process at Bellevue University. By leveraging effective consultative techniques and exceptional customer service skills, the Academic Advisor plays a pivotal role in helping students achieve their academic goals.

Essential Functions:

Enrollment and Advising:

• Provide personalized guidance to students, tailoring degree plans to their individual needs and career aspirations.
• Offer comprehensive advising on financial aid options and academic responsibilities.
• Facilitate knowledge sharing within a learning community to enhance student success.

Service Functions:

• Build strong relationships with students and university support departments to ensure a seamless enrollment experience.
• Collaborate with financial aid, registrar, business office, faculty, and staff to deliver exceptional customer service.
• Contribute to the achievement of enrollment goals, retention expectations, and student experience metrics.

Administrative Functions:

• Accurately enter student data into university information systems, including Salesforce and Campus Solutions.
• Manage student financial records, ensuring data accuracy and timely distribution.

Individual Contributor Competencies:

• Initiative: Take proactive steps to accomplish tasks and achieve goals.
• Service Orientation: Demonstrate a commitment to customer satisfaction through effective interpersonal and problem-solving skills.
• Attention to Detail: Maintain accuracy and consistency in all tasks.
• Teamwork: Foster a collaborative environment by working effectively with colleagues and prioritizing team success.
• Time Management: Utilize time efficiently and avoid distractions to achieve work objectives.
• Student Focus: Prioritize the needs and experiences of students.
• Inclusivity: Recognize and respect individual differences.

Skills & Abilities:

• Education: Bachelor's degree required.
• Experience: Minimum of three years of experience in student enrollment or advising preferred.
• Computer Skills: Proficiency in Microsoft Office products.

Other Requirements:

• Excellent customer service skills, strong verbal and written communication abilities.
• Detail-oriented and organized.
• Adaptability and ability to manage multiple tasks under pressure.
• Strict adherence to confidentiality standards.
• Ability to work independently and as part of a team.

Working Conditions:

• Normal office environment.
• May require flexible hours to accommodate student needs.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.