Primary Function: This position recruits and enrolls students into Bellevue University’s courses and programs by using effective enrollment management consultative sales techniques and excellent customer service skillsets. The incumbent actively engages prospective students in a dialogue using email, telephone and personal interview delivery methods. The focus is placed on building strong relationships with students through consultative services to identify and understand their needs, ensure timely responses to questions and deliver ongoing follow up to assist students in all phases of enrollment. This position will coordinate with offices handling financial aid, transcript and application processing, and student accounts to assure that students encounter streamlined and user-friendly processes when pursuing and completing a Bellevue University course, program, or degree.
Sales & Customer Service Functions
- Uses effective enrollment management procedures to provide high-quality customer service to Guild students
- Uses good consultative sales techniques and customer account management to handle inquiries and university prospects through interviews
- Provides knowledgeable assistance in developing an educational plan for prospective students looking to earn their degree
- Builds and maintains relationships with students, and university support departments
- Works to ensure that enrollment goals, institutional retention expectations, and net promoter scores are met
- Provides students with a Professional College Advisory Session that delivers a personalized degree plan and discussion regarding an effective, realistic approach to finish all necessary degree requirements along with options insuring the student and university are a perfect fit.
- Maintains close working relations with relevant offices including financial aid, registrar, business office, faculty and staff to ensure smooth process for students and to provide accurate information to students on contract process and expectations.
- Conducts intent calling and inquiry follow up on an ongoing basis.
- Interviews prospective students and guardians to identify financial needs and explains the financial planning process, to include financial aid and eligibility.
- Distributes and explains financial and scholarship applications and other applicable paperwork to those applying for financial service/lending.
- Counsels and advises students on their educational (i.e., student status, grades, etc.) and financial responsibilities.
- Keeps apprised in area of expertise and continuously looks for opportunities to improve processes and system efficiency/effectiveness to improve the quality of service to the customers served.
- Enters student data in an accurate and timely manning in University information systems.
- Receives and tracks student information for student financial aid records while ensuring information is accurate and complete and distributed appropriately.
- Performs other duties as requested.
Individual Contributor Competencies:
- Relationship Savvy - Must be able to read people and connect meaningfully with variety of personalities.
- Detail Oriented - Ability to organize information as to deliver on a best in class customer experience for students and clients. Ability to analyze the details to make good decisions regarding IQ generating activities.
- Appetite for Learning - Always open to training and development leading to continuous personal growth.
- Problem Solver - Has the ability to identify and process the individual elements of a task, issue or challenge and find an appropriate solution.
- Self-Motivated/Proactive - Ability to look for new opportunities within scope of job and suggest ideas to then take action.
- Ultra Responsive - Work quickly to address and resolve customer and student issues.
- Driven and Strategic - Ability to think creatively in order to drive more IQs through outreach within organizations, even when it is challenging.
- Student focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
- Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.
Skills & Abilities:
- Education: Bachelor’s degree required.
- Experience: Minimum of three (3) years of experience in recruiting or sales position, preferably in college environment.
- Computer Skills: Proficiency in using Microsoft Office products.
- Excellent customer service skills with strong verbal and written communication skills needed to assist prospective students and facilitate resolution to problems.
- Detail orientation and good organizational skills.
- Must be adaptable and have the ability to self-initiate and manage a diverse set of activities.
- Requires the ability to maintain strict level of confidentiality in the handling of account and student information.
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously, while producing timely quality work.
- Ability to work independently, but as part of team concept.
- Flexibility and the ability to operate under stressful, time-sensitive deadlines.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Works in a normal office environment
May have to work some flexible hours to handle student needs.
NOTE: The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Founded in 1966, Bellevue University is the largest private, non-profit university in Nebraska serving almost 16,000 students annually with more than 57,000 graduates worldwide. The University is a recognized national leader in preparing a diverse population of students for lifelong success with career-relevant knowledge and skills, while making college affordable. Routinely ranked among the nation’s top military-friendly and accessible institutions, the University serves residential students at its main campus in Bellevue, Nebraska, and everywhere online with more than 70 undergraduate and graduate programs uniquely designed for working adults. The University is accredited by The Higher Learning Commission (hlcommission.org).
We emphasize teaching excellence, cyber-active learning, and interactive education. Benefits (health, dental, vision, tuition, etc.) might be available with this position. For more information, check out our home page at http://www.bellevue.edu.
The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.