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BRUIN Consultant

Bellevue University Bellevue, NE
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Job Description

Student centric. Fast-paced. Collaborative. Innovative. These are all words our employees use to describe the Bellevue University work experience. Our reputation as a growing, progressive University requires us to recruit and retain only the most dynamic and qualified individuals in their fields. We aspire to be nationally recognized as the respected and trusted source of learning needed to thrive and succeed in the face of a rapidly changing world.  We offer learning experiences that have the ability to create positive change for individuals, for strategic partners and for our nation.  To accomplish our strategic plan, we are committed to providing an environment of mutual respect and understanding that promotes open communication, personal and professional development, long-term employees and long-term success. We are committed to fostering a workplace that is not only challenging, but also rich with opportunity and reward.

Bellevue University offers quality liberal arts and career-oriented programs at undergraduate and graduate levels to a diverse student body through both in-class and online venues.  Our BRUIN Support Services Team is currently looking for an energetic and knowledgeable individual to fill our BRUIN Consultant Position.

Primary Function: BRUIN consultants will serve as the primary intake for inbound technical and operational  interactions The BRUIN Consultant is responsible for providing customer care for students, faculty and staff in the areas of technical service and support for applications, systems and hardware owned and/or managed by the university. The Consultant is also responsible for providing information on financial aid, registration and billing etc.. They will receive, prioritize and document information while actively working with the end user. The consultant will resolve help requests and will escalate interactions when appropriate and necessary to meet SLA expectations. Collaboration across University departments is required to ensure a seamless end user experience. All tasks should be completed while placing a high value on customer service, timely resolution and client satisfaction.

Qualifications/Skills:

  • Some college education required.
  • Technical Support/Service Desk experience or related technical experience preferred.
  • Knowledge of basic computer hardware and software including Windows operating systems, Microsoft Office and other PC based hardware and software applications. Macintosh OS10 knowledge preferred.
  • Knowledge and/or experience using currently supported range of mobile operating systems (iOS, Android).
  • Knowledge and/or experience using LMS, CRM and CMS applications required; proficient level of knowledge preferred.
  • Strong attention to detail, good organizational skills, and the ability to multi-task in a fast paced environment.
  • Excellent interpersonal skills with a focus on rapport building, listening and questions skills.
  • Basic mathematical skills required to close and balance.
  • Excellent written and communication skills along with excellent documentation skills.
  • Three years of customer service experience preferred

Bellevue University, the largest private, non-profit university in Nebraska, is located just south of Omaha and is part of a vibrant and prosperous metropolitan area of nearly one million residents.  Forbes has ranked Omaha as the nation’s most affordable place to live (2011), one of the top ten fastest growing cities in America (2010), and one of the best places for business and careers in America (2010).  We emphasize teaching excellence, cyber-active learning, and interactive education.  Benefits (health, dental, vision, tuition, etc.) are available with this position. 

For more information, check out our home page at http://www.bellevue.edu.

Bellevue University prepares (1) an Annual Security Report to comply with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act; (2) a Drug and Alcohol Abuse Prevention Program (DAAPP) Disclosure to comply with the Drug-Free Schools and Communities Act; and (3) and Consumer Information to comply with the Higher Education Opportunity Act.  In addition to this, Bellevue University is an Equal Opportunity Employer

 

All prospective employees may obtain a copy by clicking the preceding links or by requesting copies from the Dean of Students office by calling 402-557-7028 or emailing a request to dso@bellevue.edu.

Job Details

Date Posted April 16, 2019
Date Closes April 28, 2019
Requisition 283716
Address 1000 Galvin Road South
Located In Bellevue, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week; Monday-Friday 10am-7pm w/occasional weekend day shfit
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68005
Name Human Resource Department
Address 1000 Galvin Road South
City, State and Zip Bellevue, NE 68005
FAX 402-557-5426

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Cafeteria / Food
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • And More ...
Location