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DialAmerica - Omaha

When it comes to teleservices, everyone talks about being the best – best service, people, and performance.  How do you know who to believe?  Who can give you what your business needs? Let us prove to you how DialAmerica takes the responsibility of representing your business more seriously than all the rest.  How we treat your name and products as if they were our own.  You deserve proof before you put your name, and your budget, on the line.

At DialAmerica, we have the highest training standards, supervisor to rep ratios, and conversion rates in the industry.  Check out the facts and see for yourself how DialAmerica can help you achieve your business goals.  Others have talk.  We've got proof positive.
SERVICE | Making every customer count.  Every customer is different.  That is why we assign the reps that best meet your customer profile.  And train them to deliver a superior customer experience.  This in-depth approach to customer service delivers higher first call resolution.
SALES | Making a sale is just half the battle.  It's not how many calls you make.  It's how many sales you gain.  We have the highest conversion rates in the industry, delivering results for clients across all major industries.  And we've got the numbers to prove it.

Plus Careers at DialAmerica

Welcome to DialAmerica! We are one of the nation's largest teleservices companies. Headquartered in Mahwah, New Jersey, DialAmerica has over 20 call centers located throughout the U.S.

Over 3,800 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, consumer products, communications, healthcare, pharmaceutical, technology, energy, government, and fundraising.

Plus Why DialAmerica

DialAmerica – The Best Job In Town! Our employees will tell you we are the best job in town! With flexible work schedules, competitive compensation and amazing growth opportunities we invite you to bring your skills and expertise to our team.  For the following reasons and more, DialAmerica attracts agents from all walks of life.  We call these the DialAmerica differentiators:

Opportunity

At DialAmerica, we believe in promoting people from within.  In fact over 90 percent of our contact center management team and 62 percent of our headquarters management team began their careers as agents.  Our employees find that we provide numerous opportunities that go well beyond where they started at the company.

Flexibility

While we have both part and full-time opportunities, we recognize that a part-time career is a preference for most of our employees.  We work with you to determine the right schedule and offer programs to help you balance your work and personal obligations.  At DialAmerica, we have morning or evening shifts to help cater to your lifestyle needs.

Family Atmosphere

Family owned and operated by the Conways for more than 50 years, DialAmerica maintains a family-business heritage that extends to every employee.  We foster a supportive work environment to help all members of our family succeed.

Performance-Based Pay

At DialAmerica we want our people to give their best at all times.  We know that for this to happen we need to create an inclusive environment that rewards and recognizes their achievement and underscores the value of their contributions.  With a structured base salary and DialAmerica's generous incentive plans, employees can earn top dollar in a family-oriented environment dedicated to their success and personal growth.  We go out of our way to show our agents that they are highly valued.  Our recognition program is segmented into three categories, including:

  • Daily, weekly, monthly, and quarterly formal reward and recognition
  • Monthly theme celebrations
  • Quarterly agent appreciation weeks

Our recognition programs help employees set tangible goals and add a layer of motivation and fun!

Plus Our Culture

At DialAmerica, you'll find a culture that is committed to the success of our employees.  We prize the individual, celebrate the team, and recognize that at every level of the company we all play a role in our clients' and our company's success.  Our most successful team members are often the ones who never thought they could do this.  We believe our supportive teams and professional, dedicated managers truly inspire each individual to excel as part of the team.

Within our workforce you'll team with some of the best and brightest in the business.  Although from many different backgrounds, our associates are united by common values and a passion to deliver high quality solutions for our clients.  Whether you are a retiree, an employee looking for a second income, a recent college grad, a sales specialist or a mom returning to the work force, you are a valued member of the DialAmerica family.

At DialAmerica, you'll find a culture that is conducive to the success of our employees.  We prize the individual, celebrate the team, and recognize that at every level of the company we all play a role in our clients' and our company's success.  We believe our supportive co-workers and professional, dedicated managers truly inspire each individual to excel as part of the team.

Let us help you reach your marketing goals.

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