• HDR is an employee-owned architectural, engineering, planning and consulting firm that excels at helping clients manage complex projects and make sound decisions. Approximately 6,000 professionals, including architects, engineers, consultants, scientists, planners and construction managers, in over 140 locations worldwide, pool their strengths to provide solutions beyond the scope of traditional A/E/C firms.

The primary responsibility of the System Service Representative is to provide 1st level support for departments; support software applications, networked client systems and procedures, provide printer and printing support; application and hardware setup, and support department specific applications. Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, computer hardware and software. Coordinates the purchase, installation, and implementation of office automation hardware and software according to department standards and procedures. Develops tools and procedures for daily operations support of LAN users.

Keyword(s): 081265, Systems Service Representative, XP, Windows 2000, Windows 2003, Microsoft Office, System Operations

• Technical School or B.S. in Computer Science or related field preferred Experience in systems operations and maintenance. Minimum 1 year experience in technical support of PC, networks and servers.
• Working knowledge of Windows 2000/XP and Windows 2000/2003 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self-starter, ability to handle multiple tasks and deadlines with minimal supervision. Minimum Experience: 1

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