Contact:
www.lfg.com/careers
8801 Indian Hills Drive
Omaha, NE 68114
Supervisor, Disability Appeals
Lincoln Financial Group
Lincoln Financial Group
Group Disability Claims Appeals - Risk Services
1 Position Available
Work at 8801 Indian Hills Drive
Work in Omaha, Nebraska
40 hours per week On-site Fitness center, cafeteria
8:00am
to
5:00pm
Free Parking
-
Monday - Friday
Equal Opportunity Employer
Supervisor, Disability Appeals
Position Description
Responsible for supervising STD/LTD, Dental, LIFE, AD&D and Life Waiver appeals staff to ensure complainants receive a full, fair and timely review of appealed adverse determinations. Develops staff by leading, monitoring, coaching, and training. Conveys management goals and directions to staff. Assists Risk Manager in creating vision and affecting change. Communicates and interfaces with all levels of management on behalf of the Appeals Team and secures organizational cooperation for needed changes. Recruits, interviews and hires Life and Disability Appeals Specialists. Builds trust and inspires teamwork to encourage skill building and risk taking.
Essential Skills and Duties
· Manages performance of the Appeals Specialists
· Responsible for daily work management to ensure service standards are met and/or exceeded
· Voting member of Appeals Council
· Approves & tracks sick, vacation and overtime
· Accountable for making financial decisions related to appeals
· Coordinates with Proficiency Staff to analyze quality trends and identify training opportunities
· Develops internal processes and procedures
· Oversees execution of new results strategies
· Actively leads complex projects as directed
· Responsible for diffusing escalated broker/RGO inquires
· Research and respond to presidential complaints
· Develop Sr. Disability Specialist as a supervisor back-up
· Coach and develop team based upon employee skill-set
· Serve as the department liaison with Legal and Compliance
· Create, run and reconcile reports for Appeals
· Leads by example
· Assumes Risk Manager responsibilities when needed
Education/Experience/Skills: (List minimum requirements)
· College degree or equivalent work experience
· Five plus years disability, life and dental insurance work experience
· Proven record of success in effective risk management
· Formal leadership training and/or supervisory experience
· Strong knowledge of IBM software programs, including, but not limited to: word processing software, spreadsheet software and e-mail
· Experienced with ad hoc reporting software is required
· Completion of Group HIAA, LOMA, ICA and other industry courses is desirable
· Exemplary written and verbal communication skills
· Ability to use logic, accuracy and strict attention to detail are mandatory
· Must possess excellent analytical, problem solving and communication skills
· Prior mentoring experience is necessary
· Unquestionable ethics and integrity
Physical Demands:
· Ability to operate standard office equipment, including telephone, PC, Printer, Calculator, Copy and fax machines.
Supervisor, Disability Appeals
This position has been listed under the following classifications:
[Management ]