Provides end-to-end service to group administrators as well as service opportunities from Regional Vice Presidents, regional group representatives and/or brokers. Utilizes appropriate systems, contract provisions, eligibility requirements, state laws, and other reference materials. Act as liaison between home office departments and the customer for issue resolution. Assures the complete implementation and issue of all new business that meets established national account criteria, as assigned. Responsible for finalist presentations as needed. Maintain a complete 360 view and monthly service plan on each National Account.
Job Requirements
Essential Job Functions:    Develops customized implementation plan and manages all implementation details to plan; leads all implementation meetings.     Explain policy adjustments to clients and communicate changes in products to field offices and broker network.        Provide excellent service recovery, to include turning complaint/error situations into an advantage, delivering service from a total need and client level, striving to meet customer expectations with accurate and complete information, and using every service contact as an opportunity to conserve and/or expand business.       Maintain customer relations and conserve profitable business by resolving challenges presented by dissatisfied customers. Document, review and analyze policyowner complaints and surveys.       Remain abreast of competitor product offerings and industry developments.         Maintain a current knowledge of service and new business trends and a proactive posture in the insurance and service industries as well as existing and emerging technologies in systems to identify and develop new service approaches and methods. Evaluate risk on cases as appropriate.          Works in partnership with sales rep and underwriter to jointly present annual renewal, including gathering of claim experience, underwriting data, claims analysis reports, return to work statistics, etc.    Must travel regularly to visit accounts, producers, and regional office personnel in assigned territory.
Additional Details
Education/Experience/Skills: (List minimum requirements)       Bachelor's degree or equivalent work experience is required         Current life and health insurance license or the ability to obtain a license in appropriate states         Appointments in all appropriate states is required    Solid track record in group insurance from loyalty, technical and marketing perspectives       Strong negotiation and persuasive skills       Solid understanding of underwriting/claim and other risk concepts        Must have an understanding of National Account management opportunities         Strong oral, written and presentation skills        Strong attention to detail, highly organized and able to prioritize multiple tasks        Ability to work independently and make decisions within scope of position        Understanding of group insurance financial and business concepts       Participates in insurance education and or industry courses         Ability to travel on a regular basis

Lincoln Financial Group is an equal employment opportunity/affirmative action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status. We promote a drug free work environment and we perform pre-employment substance abuse testing. Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates.

Lincoln Shared Values – Integrity, Commitment to Excellence, Responsibility, Respect, Fairness, Diversity, Employee Ownership