Contact:
Recruiter
8200 Dodge Street
Omaha, NE 68114
Receptionist-Children’s Physicians Eagle Run (20 hours/week/M-F/Varied/Rotating Saturdays) (985827)
Children`s Hospital & Medical Center
Children`s Hospital & Medical Center
Eagle Run
One Positions Available
Pay with Experience
Work at 13808 W Maple Road
Work in Omaha, Nebraska
20 hours per week Varied
Monday-Friday plus Saturday Rotation
Equal Opportunity Employer - Affirmative Action W/M/D/V
Receptionist-Children’s Physicians Eagle Run (20 hours/week/M-F/Varied/Rotating Saturdays) (985827)
Position Description
General Summary:
Responsible to greet and process all families and other customers in a positive and professional manner exceeding customer service expectations. This individual assists the office to see patients efficiently and with flexibility.
ESSENTIAL POSITION RESPONSIBILITIES AND PERFORMANCE STANDARDS
EDUCATION
Responsible to greet and process all families and other customers in a positive and professional manner exceeding customer service expectations. This individual assists the office to see patients efficiently and with flexibility.
ESSENTIAL POSITION RESPONSIBILITIES AND PERFORMANCE STANDARDS
- Demonstrates customer service that exceeds expectations.
- Greets all patients, families, physicians, employees, visitors, applicants and vendors in the office using positive effective interpersonal communication skills.
- Answers, screens and directs phones calls in a courteous and professional manner.
- Takes accurate messages.
- Communicates issues appropriately and participates in the resolution process in a positive manner.
- Demonstrates sensitivity to the diversity of others.
- Provides clerical and data support.
- Checks patients in/out and collects/verifies demographic information and enters accurately in the computer. May need to electronically verify address.
- Schedules patients using the automated appointment system following office protocols.
- Maintains the physician appointment templates at the direction and approval of the office manager.
- Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information.
- Verifies patient’s insurance eligibility and benefits using established automated process.
- Pulls patient’s charts as needed.
- Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol.
- Collects co-pays and balances on past due accounts.
- Post payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit.
- Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing.
- Completes work queues daily to compile missing demographic and insurance information for billing purposes. Prepares dictation for transcription as needed.
- Types miscellaneous reports and letters as needed.
- Performs opening and closing duties as assigned by the office manager or designee.
- Understands and supports Children’s Physicians mission, vision, values and culture.
- Performs a wide range of tasks, adapts to changes in workload and completes assignments while maintaining exceptional customer service and effective team player.
- Takes the lead in getting the job done and accepts responsibility for actions, results and risks.
- Assists in the orientation and training of new employees as requested.
- Establishes cooperative working relationships within and across other offices to achieve optimum results.
- Takes a well-ordered approach to solving problems and uses sound judgment in making decisions.
- Actively participates in improving the delivery of patient care to prevent errors.
- Maintains calm and effective behavior during stressful times.
- Adheres to Children’s Physicians policies and procedures, rules and regulations and other state and federal regulatory requirements. Examples are: OSHA, CLIA, HIPPA, etc. Participates in compliance programs to prevent illegal and unethical conduct.
- Participates in mandatory in-services and office meetings and continuing education programs as mandated by policies and procedures to keep informed of changes affecting children’s health.
- Understands and supports Children’s Physician’s goals, office policies and procedures, management decisions and Compliance Plan.
- Reports illegal and/or unethical act promptly to the Compliance Officer.
- Conduct responsibilities in accordance with all laws and regulations.
- Maintains patient information as confidential.
- Demonstrates appropriate use of clinical information systems.
- Performs other duties as assigned by office manager.
EDUCATION
- High School Graduate or Equivalent required
- Minimum six months in a clerical position required
- Medical office or healthcare setting preferred
- Excellent communication and listening skills required
- Excellent customer service skills required
- Excellent organizational skills required
- Basic computer skills and knowledge of Microsoft operating environment required
- Ability to read, write and perform arithmetic calculations required
- Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile required
- Knowledge of billing and insurance programs preferred
- Knowledge of patient appointment scheduling systems in a medical office preferred
- Basic Life Support Certification – must obtain within 6 months of hire date
Receptionist-Children’s Physicians Eagle Run (20 hours/week/M-F/Varied/Rotating Saturdays) (985827)
This position has been listed under the following classifications:
[Part Time ]