GENERAL SUMMARY:

Responsible for answering incoming calls to Patient Accounts from insurance companies, third party payers, and parents. Assists GSB Specialist with collection and account review of accounts being placed with an early out program or a collection agency; including balancing number of accounts, placed, balance due at time of placement, etc. Works with public to enhance PR and handle outstanding questions.

ESSENTIAL FUNCTIONS/COMPETENCIES

• Answers phone inquiries from parents, third party payers, and other hospital departments, transferring when necessary to the appropriate parties for handling. Works with customer to set up payment plans and to screen for financial assistance programs.
• Assists GSB Specialist with follow up on billing and collection. Handles collection agency related issues as directed by the GSB Specialist in a timely and accurate manner.
• Assists GSB Specialist with account review to determine appropriate time has lapsed on accounts prior to forwarding them to an Early Out program or to a collection agency. Is responsible for running the process to move accounts to an early program including balancing the number of accounts being sent and the balance due at the time of placement.
• Investigates any complaint or problem encountered on patient accounts to resolve issue.

SECONDARY FUNCTIONS/COMPETENCIES

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read and write, communicate effectively in both verbal and written manner.
• Ability to use computer and 10 key adding machine, fax machine, copier.
• Ability to work with minimal supervision.

EDUCATION AND EXPERIENCE:

• Experience in Patient Accounts environment at a minimum of 2-3 years.
• Experience in collection normally acquired to 2 years on the job training regarding payors and their contracts.