Contact:
Human Resources
728 Broad Street
Chattanooga, TN 37402
Phone: No Phone Calls Please
Part-time CSR - Charleston
First Volunteer Bank
First Volunteer Bank
1 Position Available
Work at 8451 Hiwassee Street
Work in Charleston, Tennessee
20 hours per week Schedule will be discussed at interview
As Needed
Equal Opportunity Employer - Affirmative Action
Part-time CSR - Charleston
Position Description
| Experience, Skills, and Behavioral Traits Required to Successfully Perform this Job:A Customer Service Representative (CSR) is responsible for providing a variety of sales and service functions, including making referrals, processing savings, checking and loan transactions, cashing checks and selling Official Checks. A CSR is considered a critical link between the Bank and our customers. It is the CSR’s primary responsibility to inform customers of the Bank about products and services and provide an exceptional customer experience. A genuine interest in serving the customer is the key to being a successful CSR.
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| Primary Responsibilities:The primary responsibility of the CSR is to provide quality service to customers of First Volunteer through both the lobby and drive-in of the Branch. The CSR works as part of the Branch team to ensure individual and Branch goals are met. The primary duties of a CSR are:· Understand bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program· Have an awareness of general banking services· Have general knowledge of First Volunteer’s products and services· Be aware of competitor bank services and advantages of First Volunteer· Promote bank services and cross sell bank products through referrals· Operate network computers/software, and other equipment necessary to handle transactions.· Accept deposits of cash and/or checks· Process withdrawals and cash checks up to designated limits· Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs)· Accept loan payments of all types· Redeem cash items for deposit or cash· Provide information for customers regarding products and services· Sell official checks, bank money orders and travelers checks (if offered)· Process cash advances on credit/debit cards· Balance cash and negotiable items· Participate in on-going training· Know where the CRA notice, statement and public disclosure file is located in the Branch, and who the CRA Officer is· Know when to report suspicious transactions/activity/situations to appropriate personnel· Participate in the general upkeep and appearance of the Branch
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| Secondary Responsibilities:Other duties or responsibilities that may be assigned to the CSR are:· Combination and or key control· Opening and processing night depository and ATM· Control of negotiable instruments· Participate in the Branch incentive program· Other duties as designated by management
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| Expectations Regarding Performance:A CSR is expected to achieve the following minimum requirements:· Ability to act as a member of a team in terms of branch-wide goals and activities. This includes assisting other team members so that the Bank is represented in a favorable light and actively contributing creative ideas for constant job improvements.· Demonstrate good verbal and written communication skills· Provide prompt, quality service to all customers within acceptable time limits· Balance cash and meet the Bank’s standards for both number and amount of cash differences · Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations· Maintain satisfactory attendance record· Maintain confidentiality of customer information· Approve deposits and cash checks up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss· Able to inquire and perform transactions on the system· Maintain cash within established limits to reduce the Bank’s exposure to loss
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| Essential Functions |
| Qualifications· Minimum – high school graduate or participate in a qualified high school work program· Basic math aptitude and proficiency· Demonstrated positive academic record· Achievement in social and/or extracurricular activities preferred· Must have a professional appearance and manner· Successful completion of all required CSR training· Excellent attendance record· Good hand/eye coordination
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| PhysicalRead, write, speak clearly over the phone and one-on-one conversation, count currency and coin, operate CSR related equipment, read on-line computer screen, and to use, proficiently, the following equipment:
· Main frame software and printers· Coin dispenser · Combination locks· Coin counting machine· Drive-in tube · Adding machine· Fax machine· Visa/MasterCard authorization machine· Check protector· Currency counting machine· Copy Machine· ATM· Awareness of the alarm systems
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| Mental· A CSR must read at a level sufficient to understand memorandums, instructions, and CSR related forms· He/She must be able to write in a clear, concise, and legible manner and have math skills to add, subtract, multiply and divide· The individual must be able to work alone or in a team environment· The CSR must be able to work under time constraints, use good judgment, and act in a tactful, professional manner while dealing with the public and fellow employees
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| Other· Must be able to consistently work a required assigned schedule· A CSR is considered in training for Lead CSR· Generally, CSR status extends for a minimum of six months with First Volunteer or equivalent experience and at the end of the six month period, the CSR should have successfully mastered the requirements listed· A CSR will receive annual reviews. After one year, a CSR may qualify for a salary adjustment and may be eligible to be considered for Lead CSR training, as a position becomes available.
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Part-time CSR - Charleston
This position has been listed under the following classifications:
[Part Time ]