Cabela's Retail, Inc is hiring Seasonal Customer Service Associates for our Retail Showroom inHammond, IN.  For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific outdoor experience and/or interest you may have.  This position's duties include:  Receives incoming calls and resolves customer questions and problems in accordance with company guidelines  Operates cash register to total customer purchases  Prepares retail and mail order returns, as well as will calls, layaways, rush orders and other special orders  Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel  Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork  Issues gift certificates and research lost gift certificates as needed  Wraps gifts as requested  Performs other duties as assigned by management  This position requires:  Must be a Customer Service oriented team player and have the ability to pay close attention to detail  Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner  Ability to handle complex customer issues in a diplomatic manner  Knowledge of customer service practices and principles and all cash register operations  Skill in operating computerized cash register  Skill in operating personal computer, various software packages and retail computer information systems  Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system  Must have a high school diploma, or equivalent  Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts  Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas:  Handling Customer returns and exchanges  Running a Computerized Retail register system  Counting & Handling Money & Credit Card Transactions  Resolving Customer issues and concerns  Cabela's offers a competitive salary and generous product discounts.  Cabela's is an Equal Opportunity Employer.