Dell Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Clinical Applications Specialist to join our team in Palo Alto, CA.

Responsibilities:

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The Clinical Applications Specialist will provide support and development for patient care applications at a world-renowned medical center. She/He will provide second level support, including on-call rotations, in response to user problems and questions regarding system functionality, operations, input/output, reporting, and general operational procedures. The Clinical Applications Specialist is expected to attend key user meetings, and to work across the IT organization to meet customer expectations.

Required Skills:

2+ years of application support experience in a healthcare environment

Technical application support experience using Microsoft systems

Familiarity with Windows utilities and structure such as the registry, event logs, and network settings

Experience in production support and new project implementation

Strong analyst skills

Ability to identify and triage issues, and develop solutions

Strong verbal and written communication skills

Willingness to cover after-hours on call responsibilities

Flexibility, adaptability and a willingness to learn


Desired Skills:

Knowledge of hospital workflow

Strong experience with clinical inpatient and outpatient areas

Knowledge of HL7

Experience managing vendor support relationships and customer expectations

Experience supporting one or more of the following applications: OnBase, Xcelera, ProVation and Softmed

Minimum Educational Requirements:

Bachelors degree in Informatics, Computer Science, or Healthcare related major

Experience may be substituted for education



More about Dell Perot Systems:

Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dells existing managed and modular services. Dell Services customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.

Dell Services will be one of the worlds largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our companys success.

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