DELL PEROT SYSTEMS is a worldwide provider of information technology services and business solutions to a broad range of clients. It is currently looking for a
DESKSIDE SUPPORT SPECIALIST to join our team in
Boston, MA.
**Must be local to the Boston area for consideration.Responsibilities:
:
Develop and maintain existing Systems Management Server (SMS) environment
Develop patching/update plan and further develop hardware and software inventory plans
Work with network, server and application teams as well as vendor to complete project related tasks
Resolves hardware and software problems expeditiously and with minimum disruption to computer system users and coordinates hardware repairs with vendors, when appropriate
Customize and repackage software and remotely deploy using SMS or vbscript
Enhance automation using SMS and/or vbscript
Maintains desktop hardware and software configuration documentation
Updates problem/project-tracking records in a timely manner
Required Skills:
3+ years desktop support experience (enterprise environment preferred)
3+ years of Windows 2000/XP experience
SMS/SCCM administration experience in an enterprise environment including inventory, software deployment and patching
Knowledge of industry standards
Ability to work in a team environment
Strong written and oral communication skills
Customer focused attitude
Ability to lift and move 45 pounds on a consistent basis
Desired Skills:
Task-oriented and require attention to detail
Project task or project management experience with an industry standard project management methodology
Some application packaging experience
Some imaging experience with ghost/Windows Deployment Services
VBScript experience
Ability to exercise good judgment in determining work and problem resolution priorities and approaches
Background in healthcare, preferably in a hospital environment or 24/7 environment
Experience with Citrix/thin client computing a plus
Ability to develop and maintain technical and process documentation
Minimum Educational Requirements:
High school diploma
Some college or equivalent work experience
Minimum Certifications:
A+ certification a plus
MCP certification a plus
Dell Perot Systems is committed to Equal Employment Opportunity. It is the policy of Dell Perot Systems to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
