General Summary:

The purpose of this position is to drive Product Support growth and profitability within the NMC Truck Division by developing and implementing a business plan that includes a Total Truck repair strategy.  To be effective, the Product Support Sales Manager must establish an understanding of the following objectives and accountabilities.

Essential Job Functions:

1. Work closely with the Vice President of Product Support, Directors, and Regional Managers to develop sales programs needed to achieve company goals.
2. Develop and monitor annual sales goals for each PSSR/ISR in all Product Support areas, ie, Service, Parts, CCR, CSA, etc.
3. Provide direction to the PSSR/ISR team to help achieve NMC Customer Satisfaction goals.
4. Maintain inter-departmental relations that foster overall company growth and profitability.
5. Follow consistent, established policies and procedures across all branches and divisions. 
6. Target a diverse customer base through marketing efforts and promote our wide range of Product Support offerings.
7. Provide information to Management in order to implement “yield management” strategies to effectively manage Product Support offerings in response to market conditions and established goals. 
8. Gather information specific to each region from the Regional Sales Managers and implement sales programs based upon this information.
9. Work closely with the Regional Sales Managers to provide consistent messaging to customers and employees, and to foster growth, profitability and Customer Satisfaction in the region.
10. Work closely with the Equipment Sales Managers and Regional Sales Managers to coordinate sales calls from the PSSR’s and Equipment Sales Representatives, especially on Machine Rebuild opportunities.
11. Work closely with the Training Department to develop a comprehensive Total Truck training program for Service Technicians and Parts personnel.
12. Develop, in conjunction with PS Inventory Management, a Parts procurement plan for Total Truck repair

Supportive Job Functions:

1.      Provide information to assist the Directors in creation of the annual forecast, budget, and long range planning.

2.      Understands all facets of financial reporting (P/L statements and Balance sheets) and along with controlling expenses within the company, monitors the G/L distribution of income and expenses to assure accurate reporting each month.

3.      Understands all Product Support measurements such as Productivity, WIP, Parts Turnover, Emergency Fee Expense, etc.

4.      Understands Sales Link and is able to extract information from it.

5.      Stays informed of market conditions (competitors and pricing trends) and customer needs and relays this information to the Directors.

6.      Analyzes the local markets and relays information to the Directors appropriately, reporting changes in competitive offerings, market stability, and growth opportunities.

7.      Occasionally makes direct customer contact to ensure customer satisfaction levels.

8.      Performs other miscellaneous duties as assigned by management.*

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

• Must be a leader with great people skills, enthusiastic personality, a proven communicator, and possess the ability to motivate a sales team.
• Sound organizational skills with the ability to coordinate programs and logistics associated with the programs.
• Previous business or sales management experience is preferred. A lesser emphasis is placed on mechanical aptitude although this is very beneficial.
• A working knowledge of Microsoft Word, Excel, PowerPoint, and DBS.
• Equipment/product knowledge (application, service).
• Working knowledge (overview)/support of every key position.
• Technical proficiency.

Education and Experience:

Bachelors degree preferred with additional training in the following areas:

·         Understanding and working knowledge of the sales, service and systems operations

·         Experience in the Trucking industry or equivalent experience in a closely related industry. Some closely related industries would include Construction, Agriculture or Material Handling operations.

·         Ability to perform and/or explain the job requirements of the PSSR position.

·         Assessment techniques of examining, questioning, evaluating and reporting on the performance of each PSSR.

Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.  Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc. 

Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.