This online application is for any Service Technician position that is not currently available with Presto-X. All applications will be sent to the Human Resources office in Omaha, NE. Applications will be kept on file for 1 year or until a position becomes available.

Mission Statement:

Our primary objective is to be the leader in providing environmentally conscious, dependable and superior pest management services. Our ultimate goal is to be recognized as the Quality Leader in our industry and in the markets we serve.

-Training- 4 to 8 weeks of classroom and in-field training.

-Thereafter, monthly in-house training and attendance at the Annual

-Technical conference in Omaha, Nebraska in the early spring.

-We provide Rodent, Insect, Pest Bird and Industrial Weed Control Services. Insect Control includes Termite Control utilizing baits, Structural Fumigation Services and Sanitation Inspection Services.

-We offer a generous benefits program which includes:

-Life Insurance -Health and Prescription Insurance -Dental and Vision Insurance -Payroll/Flexible Spending Account -Credit Union -Supplemental Insurance -Short Term and Long Term Disability Coverage -401 (k)

SCOPE OF POSITION

Technical Service Representative provides pest management services, manages and provides service to established monthly route of commercial/industrial clients, maintains contact and goodwill with Presto-X-Company clients. Completes required records/reports for clients and employer and represents Presto-X-company in a professional manner at all times. Calls on potential clients to develop new business.

ESSENTIAL FUNCTIONS OF JOB

Technical Service Representative works irregular hours alone inside/outside in hot/cold weather. Lift and use equipment and supplies weighing up to 100 lbs. Wear respirator protection and/or other safety equipment. Drive vehicles, CDL required. Use ladders and climb up/down balancing and carrying 20-25 lbs. Fasten and unfasten safety belts. Spray while carrying 20 lbs. in other hand/shoulder. Work on heights (i.e. roofs) and in confined spaces (crawl space). Must crouch, crawl, kneel, stoop, bend, stretch, hold, grasp, open, push and pull. Must see, smell and recognize problem areas and pests. Read, write, use math, learn, comprehend, memorize, speak, listen, think, place values, make decisions and recommendations.

I. JOB DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES, OBJECTIVES AND PERFORMANCE STANDARDS

A. Schedules Service Calls

· Is responsible for completing the monthly schedule of service calls based on the route assigned by the Manager.

· Ensures service calls as scheduled as agreed upon in Service Contract.

· Contacts office at designated times during the day for any calls.

· Telephones Manager, Technical Services Manager and/or Home Office for pest identification occasionally.

· Must complete 50% of assigned Contract Service work by the 15th of the month and have it in the Home Office by the 15th of each month as required 10 out of 12 consecutive months.

B. Performs Service Calls

· Checks in with contact person each service visit at each client location to determine specific concerns and needs.

· Installs, checks, cleans, date and initials, and services rodent control equipment as per client contract.

· After making an inspection to determine the needs, selects and applies the appropriate pest management material according to label directions to maintain preventive/corrective control of pests for the client.

· To prevent contamination of client’s property, all materials are applied in a careful and responsible manner.

· Post warning signs and other materials as required.

· Inspects premises to determine unsanitary conditions and structural concerns in and around the client’s buildings. Advises client accordingly by report and personal discussion.

· Voluntarily checks back on client concerns without being requested to do so by client or Manager.

· Completes service tickets accurately at the conclusion of each account.

C. Provides Routine Maintenance on Vehicle and Equipment

· Repairs minor service equipment breakdowns and reports major equipment breakdowns to Manager.

· Submits vehicle to authorized repair center upon Manager’s approval.

· Maintains truck in safe, clean and organized fashion.

· Vehicle should be washed and cleaned inside at least once a week or as directed by Manager.

D. Maintains Up-Keep of Inventory and Inventory Reports

· Orders supplies once a month after review by Manager.

· Maintains warehouse in a safe, clean and organized fashion.

· Completes Commission and Inventory Reports on a timely basis and submits to Home Office by the 5th of the following month.

E. Certification License, Re-Certification Meetings, Driver’s License, Continuing Education

· Must be certified in all structural pest control categories and keep certification current.

· Attend and participate in monthly in-house technical training sessions and yearly Presto-X-Company Technical Conference.

· Develop and present tech topic presentation on a regularly scheduled basis to colleagues during monthly in-house technical training sessions.

· Attend state and/or regional training programs when requested by the Manager.

· Must have and maintain current appropriate CDL license to operate a Company vehicle. Must pass physical required for CDL.

· Must complete continuing educational requirements: Purdue Pest Management Technology; Purdue Food Plant Pest Management, AIB Food Processing Sanitation/Hygiene and Presto-X University courses as assigned.

F. Completes Reports

· Technical Reports: Completes log reports as required and submits to the client and Home Office if required. Mail to the Service Center once a week. This report consists of pest activity noted, concentration of materials used, description of application, location(s) applied, sanitation and structural deficiencies.

· Daily Activity Reports: Completes and submits them to the Home Office daily; also provides a copy for Manager, at request. Report consists of listing accounts serviced in order work is performed, client paid/charge/retreat, amount of time spent at each service, type and amount.

· Expense Reports: Completes weekly and submits it to the Home Office. This report must arrive in the Home Office no later than one (1) week before payday in order to be processed. This report is a record of vehicle expense, mileage, food, hotel bills, etc.

· Commission/Inventory Reports: Completes and submits to the Home Office by the 5th of the following month. These reports are a record of what the Technical Service Representative sells such as equipment and contract services.

G. Sales

· Is responsible for producing new business in assigned territory by developing potential client sales leads and referrals; yearly goal is $10,000.

· Develops proposals, presents proposals, has contracts signed and forwards appropriate paperwork to the Service Center for processing.

· Follows up with calls to new clients to insure that they are satisfied with service.

· Meet budget as set forth by Manager.

II. JOB QUALIFICATIONS

A. Knowledge, Skills, Abilities, Personal Characteristics

· Knowledge of geography of the territory, basic entomology, laws concerning pest management materials use, EPA guidelines, which materials are effective against which pests.

· Knowledge of the time necessary to complete particular service calls.

· Ability to manage own time.

· Knowledge of basic mathematical skills.

· Knowledge of basic mechanical skills.

· Must have a good driving record.

· Must have the ability to fill out reports properly.

· Must be willing to work flexible hours, some holidays, and weekends.

· Must be willing to travel and in some cases stay out overnight.

· Must be neat and presentable to the public.

· Must be punctual.

· Must possess good verbal and written communication skills.

· Must possess good customer service skills.

B. Education and Experience Required

· High school diploma or GED and State certification as a commercial pesticide applicator in appropriate commercial pesticide applicator categories.

III. SUPERVISION

Received from Supervisor Percent of Time Receiving Direct Supervision 5-30%

A. Nature of Supervision

· Consults Manager for assistance and direction on sales, setting up new accounts, pricing, equipment, vehicle repair and special pest concerns.

· Each month Technical Service Representative attends a monthly training meeting.

· Assist with on-the-job training of new Technical Service Representatives with problem accounts and unique pest concerns.

IV. JOB DEMANDS

A. Mental (Problem Solving, Decision Making, Concentration, Nature of Variables Considered, Rate of Decision Making, Mental Effort)

· Must be able to build and maintain good client relations.

· Must be able to make accurate identification of pests and decisions on the best method to address client pest problems and implementation methods.

· Must be mentally and physically able to safely apply pesticide materials.

· Must be punctual with scheduled work and required paperwork/reports.

B. Physical (Operation of Equipment, Exertion, Work Position, etc.)

· Must be able to operate truck, hand sprayer, power sprayer, power drill, flashlight, respiratory protection equipment, ULV equipment.

· Much of the time is spent standing, walking, bending and crawling. The sprayers usually weigh 18 to 24 lbs. and bait containers weigh up to 35 lbs. May need to work from heights and in confined places.

C. Confidentiality

· Account information such as sanitary conditions and pest activities must be held in strict confidence.

D. Safety

· Must work safely.

· Must operate vehicle in a safe manner.

· Must wear seat belt at all times when in Company vehicle.

· Must back in Company vehicle at all times, unless prohibited.

· Must lock Company vehicle and all compartments at all times.

· Must maintain equipment in good working order.

· Must apply pest management materials and use safety equipment according to label directions.

· Must dispose of unused materials and containers according to label directions and company policy.

· Must abide by all clients safety requirements.

E. Finance, Including Gains, Losses and Expenses, Consequence of Errors

· Careful and proper application of pest management materials is required to maintain cost efficiency.

· Improper application of pest management materials could bring legal action such as lawsuits and fines, which could result in substantial dollar losses.

· Using the wrong material or incorrect applications of materials may result in a fine by the state regulatory agencies and cost of retreating a client’s premises.

· Partial or improper application of pest management materials could result in unsatisfactory control and additional time and materials needed to correct the condition.

V. CONDITIONS OF WORK, PHYSICAL ENVIRONMENT

A. Hazards

· Hazards include working at heights (ladders/roofs), working with potentially hazardous materials, occasionally handling live animals that have been trapped and working in noisy areas.

B. Travel

· Travel varies depending on the size and location of the territory. In rural territories, Technical Service Representatives may travel 2,000 miles a month or more. Approximately 20% of the time is spent driving. In urban areas, travel may be only 500/600 miles a month. Approximately 10% to 15% of the time is spent driving.

C. Work Schedule

· Must work around client needs. If a client wants a service call at an odd hour, we must comply. However, if a specific time is not requested, service may be scheduled at the Technical Service Representative’s convenience.

· Requests for additional service, special calls, etc. should be scheduled promptly and performed the day of the call; within 24 hours.

· Will be required to perform service from approximately 6:00 a.m. to 4:00 p.m. There will be some irregular hours due to client needs. There will be regularly scheduled work during shut down periods (late evening, early morning and weekends).

· Perform other duties as assigned.

VI. SPECIAL FEATURES

· Technical Service Representatives are required to manage own time and complete assigned accounts each month. While in the field they are responsible to both the client and Presto-X-Company. This position can, at times, be stressful.