A successful Leasing Trainee learns how to determine the needs of a potential resident, address those needs with the right apartment home, and close the sale. In addition, a Leasing Trainee develops a customer service skills and is able to address the concerns of current residents in a friendly and professional manner.

Responsibilities - Sales:

• Inspect properties for showing on a daily basis to ensure cleanliness an “market ready” condition.
• Answer telephone calls from current and prospective residents.
• Respond promptly, with a positive, helpful and courteous attitude, to all walk-in and telephone prospects.
• Complete Guest Card information from all resident prospects, send thank-you notes and perform follow-ups.
• Learn how to qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits.
• Escort resident prospects to an apartment home and to all amenity areas.
• Correctly complete lease applications, lease paperwork and related addenda.
• Keep accurate and detailed records of phone and walk-in traffic utilizing approved traffic logs and Guest Cards.
• Assemble move-in packets.
• Conduct all business in accordance with Company policies and procedures, Fair Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Responsibilities - Customer Service:

• Read and/or listen to resident requests/concerns. Document any pertinent information or occurrence in resident’s file.
• Write resident service orders and forward to service staff.
• Follow-up on and solve resident problems quickly, usually within 24 hours, or contact immediate supervisor for assistance.
• Deliver newsletters, invoices, and other correspondence to residents’ apartment homes.
• Perform lease renewal duties including telephone follow-up, scheduling visits with renewing residents, tracking lease renewals for rent growth and lease terms.

Responsibilities - Administrative:

• Consistently follow key control system.
• File all service requests in apartment files.
• Perform additional duties as assigned.

Qualifications:

• Sales aptitude and strong communication skills.
• Complete Fair housing training within 30 days of employment.
• Computer literate.
• Possess organizational skills.
• High School diploma, or equivalent.

Candidates must be able to pass drug screen and criminal background check.