Job Duties: This specific manager role will serve as the Transition Manager. Responsible for working with interviewing, onboarding, training and the successful transition to the floor for Hagerstown GCSO new hires. The Transition Manager works in partnership with HR, Training and Operations to help integrate new hires into the First Data culture and ensure a positive overall onboarding and training experience. Interface with varying levels of management, customers and staff. Support of new hire staff from 0-90 days, which can include daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity.Identify problems or issues in processes and implement solutions bringing bottom line results.Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Responsible for analyzing and compiling data on agent attrition, new hire surveys at 30-60-90 days of employment, and the coordination of new hire and cross training ID requests. Candidate Requirements: Proven management experience.Two-year merchant services experience or equivalent experience in supervisory role.Past customer service or telephone management experience in an ACD environment with prior training or project management experience helpful.Strong verbal and written communication skills.Proven service orientation, diplomatic, fast learner, flexible, factual, good listener, likes to deal with the public and highly professional. Ability to lead by example: personal service orientation, attendance, and availability in the department is critical.Demonstrated use of logic and creativity in decision making.College degree or equivalent experience.Must possess a strong understanding of FDMS procedural knowledge.
Proven management experience. Three-year merchant services experience or equivalent experience in supervisory role with people management experience. Past customer service or telephone management experience in an ACD environment with prior training or project management experience helpful. Strong verbal and written communication skills. Proven service orientation, diplomatic, fast learner, flexible, factual, good listener, likes to deal with the public and highly professional. Ability to lead by example: personal service orientation, attendance, and availability in the department is critical. Demonstrated use of logic and creativity in decision making. College degree or equivalent experience recommended. Must possess a strong understanding of FDMS procedural knowledge.