Job Duties: Interview the client's cardholders to review account activity in an effort to identify fraudulent use of their credit card account. Interview the cardholder to obtain required information and a detailed explanation of the loss of theft of their plastic. Respond to cardholder inquiries regarding account activity. Determine when the cardholder should be directed to their financial institution and provide the proper phone number. Complete L/S report for those cardholders who indicate that charges are not theirs. May serve as a backup to Fraud Detection Analyst II. Analyze account activity by reviewing the FDR system, to determine suspicious activity and obtain as an end result, termination of fraudulent activity. Review the cardholder's statement on-line and other details, which may assist in determining the types of purchases and patterns of buying of the cardholder. Temporarily block accounts with suspicious activity based on analyzed data and cardholder contact. Select one of three appropriate actions on accounts (to disposition accounts accurately) to be used for client reporting. Access FAST DATA and/or Directory Assistance to obtain a valid telephone number when the telephone number of the Cardholder Masterfile is invalid or not listed. Complete an on-line non-monetary transaction to update telephone numbers on the cardholder masterfile. Candidate Requirements: Ability to interact with external/internal clients and their cardholders in a professional manner and to correctly interpret their needs. Working knowledge of personal computers. Ability to learn and comprehend the FDR Authorization System and process (approvals, declines, referrals and authorization codes). Able to perform the essential functions of the position without posing a "direct threat" to the health or safety of self or others. Able to communicate in a manner which the cardholder can easily understand.
Ability to interact with external/internal clients and their cardholders in a professional manner and to correctly interpret their needs. Ability to learn and comprehend the FDR Authorization System and process (approvals, declines, referrals and authorization codes). Able to communicate in a manner which the cardholder can easily understand. High school education or equivalent preferred. Six months to one year previous customer service experience. Excellent written and verbal communication skills. Strong computer skills including proficiency with keyboarding/typing. Ability to work in a fast paced environment. Candidate must be flexible to work varied hours and days, including weekends and holidays.