Assist in managing day to day operations of a large inbound customer Contact Center.`Interface with varying levels of management, customers and staff.`Support of 15 Contact Center staff, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity.`Identify problems or issues in processes an implement solutions bringing bottom line results.`Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Candidate Requirements: `Proven management experience.`Two-year merchant services experience or equivalent experience in supervisory role.`Past customer service or telephone management experience in an ACD environment with prior training or project management experience helpful.`Strong verbal and written communication skills.`Proven service orientation, diplomatic, fast learner, flexible, factual, good listener, likes to deal with the public and highly professional.` Ability to lead by example: personal service orientation, attendance, and availability in the department is critical.`Demonstrated use of logic and creativity in decision making.`College degree or equivalent experience.`Must possess a strong understanding of FDMS procedural knowledge.
Two-year merchant services experience or equivalent experience in management role. Past customer service or technical service management experience in an ACD/Call Center environment preferred . Strong verbal and written communication skills required. Proven service orientation, diplomatic, fast learner, flexible, factual, good listener, likes to deal with the public, self-motivated and highly professional. Ability to lead by example: personal service orientation, attendance, and availability in the department is critical. Demonstrated use of logic and creativity in decision making. College degree or equivalent experience. A strong understanding of FDMS procedural knowledge helpful. Prior training experience helpful.