JOB SUMMARY

Provides quality customer service to Goodwill store customers. Knowledge of retail register systems, item prices and required forms.  Stocks and rotates processed goods while maintaining an attractive store environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

·          Greets and assists customers and donors in a courteous, professional, and helpful manner and issue receipts as needed

·          Uses suggestive selling techniques

·          Responsible for controlling company assets and funds; balancing assigned cash drawer

·          Maintains a clean, organized, safe store  and production environment

·          Removes excess hangers from register area and places in designated hanger storage area

·          Assists coworkers in a courteous, professional and helpful manner

·          Appropriate use and storage of Goodwill tools, equipment and property

·          Required to attend monthly store meeting and in-service training when scheduled

·          Knowledgeable and ensures compliance of Goodwill policies and procedures

·          Performs simple maintenance duties as required

·          Must be able to work flexible hours as required in order to meet operational needs of the store

·          Processes sales transactions and donations efficiently and accurately according to retail operations policy & procedures

·          Salvages store items that have not been sold within the predetermined time frame or as instructed

·          Picks up items on floors, in dressing rooms, etc. and returns them to sales floor

·          Cleans store, including restrooms, dusts, sweeps, mops, etc.

·          Merchandises store in assigned area as instructed by store manager

·          Meet or exceeds daily goals in assigned areas

·          Assist in the distribution of processed goods to the sales floor

·          Meet or exceed the attendance expectations of this position

·          Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well being of employees,

 customers, and participants.

·          Performs other duties as assigned                                                                                                                                                                                                                                                                                                                                                                                              

INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS

·          Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to

              develop.

·          Working relationship with supervisor and co-workers

·          Must have the ability to work as part of a team.

·          Must provide excellent customer service.

·          Must have knowledge of and comply with Goodwill policies and procedures.

·          Must be a positive role model for Co-workers/programs participants and customers.

ORGANIZATIONAL DEVELOPMENT

·          Educate customers and the community about the mission and vision of the organization.

·          Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

·          GED or High School Diploma preferred

·          Minimum typing speed of 40wpm preferred

·          Knowledge of Computer applications preferred

·          Customer service experience required

·          Cash handling experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Background check required for store key holders.

PHYSICAL DEMANDS 

          Sedentary

                Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files.

                Walking and standing are required only occasionally.

          Light

                Lifting 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds.

                Walking or standing to a significant degree, involves sitting most of the time with a degree of pushing and pulling.

   X       Medium

                Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

                Involves walking or standing most of the time with a degree of pushing and pulling.

          Heavy

                Lifting 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

WORK ENVIRONMENT

Limited

                General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)

      X    Moderate

                Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)

          High

                Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)