Medical Reception Specialist Clinics OnCall
Clinics
Clinics
Madison Ave Clinic - CB Madison Ave Clinic
Work at Madison Ave Clinic
Work in Omaha, Nebraska
0.04 hours per week
Equal Opportunity Employer
Medical Reception Specialist Clinics OnCall
Position Description
World Class. It is easy to distinguish. World Class employees are responsive, compassionate, and innovative. They prioritize dignity and respect, never settling for average care, insisting on excellence both of themselves and team members. At Alegent Health, this is our promise to our employees and our community.
Alegent Health values individual contributions, creative ideas, and innovation our employees are why we have the highest quality scores in the Nation. We are committed to serving our community by providing faith-based health services with five hospitals and several clinics across the Region.
Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire only World Class talent who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent team!
Answers telephone and responds as appropriate per clinic guidelines.
Able to triage and transfer calls in a timely manner.
Assists with patient appointment activities: scheduling/rescheduling patient appointments; follow-up on no show appointments, provides patient confirmation calls per clinic specifications.
Greets and directs patients and visitors in a prompt and courteous manner.
Records messages accurately and legibly: messages distributed promptly to the appropriate person and location.
Collects and records co-payment from patients: accurate documentation of transactions, reconciliation of cash drawer receipts and prepares deposits.
Experience Required
One or more years in computer, math, clerical/business with customer service emphasis in an ambulatory health care setting; CPT, ICD-9 coding experience; knowledge of insurance protocols; knowledge of medical terminology.
Preferred:
All Required experience components with three or more years experience in an ambulatory health care setting.
Education Required
High school diploma; GED equivalent with an aptitude in math, Office/clerical skills, computer applications.
Preferred:
Community/Business College Administrative Assistant Certification with medical terminology.
Ability to speak Spanish a plus.
Knowledge/Skill/Abilities
Knowledge of:
phone systems
typing/keyboarding
alpha/numeric filing system
customer service, to include telephone etiquette
cash handling
organizational skills
office equipment
computer and computer applications
organization policies, regulations and procedures
risk management; quality improvement
insurance protocols
ICD-9, CPT coding
skills as demonstrated through:
continuous accurate verbal and written communication, to include appropriate grammar, correct spelling, legible handwriting, reading comprehension and follow-through on instructions
establishing and maintaining cooperative and collaborative working relationships with patients, medical staff and the public
continuous time, resource and task management
access, manipulate and maintain computer data per clinic specifications
correct and accurate basic math applications to include addition, subtraction, multiplication and division; application of calculator functions
Ability to:
type approximately 40 words per minute
access computer information
speak clearly and concisely
maintain confidentiality of issues and circumstances
react calmly, professionally in emergency situations, and in times of conflict resolution
work closely with the physicians and provider(s) responding appropriately and timely to requests
present a positive business appearance according to clinic dress code
demonstrate a willingness to learn and apply all knowledge and skills
Medical Reception Specialist Clinics OnCall
This position has been listed under the following classifications:
Health Care Business Support
Posted 2009/10/28